Shardhost
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Posts posted by Shardhost
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Nope, even full administrators are assigned to departments in WHMCS, so we'll maintain those settings.
However upon import these full administrators lost their departments.
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I think if you have people set as Administrators in WHMCS they do not form part of departments. It appears to only non-administrators to departments. I had to add departments to Administrators manually in Blesta for Support to show up.
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Ticket status is fixed for the next rev. We're working on adding diagnostics, and looking at ways to improve runtime.
Really appreciate the progress on this. I know some people think an importer is their entitlement; however, having used competing billing systems importers or got into dialogue with the devs regarding one Blesta has been the best experience so far.
- Michael and DandyDandy
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For those having issues with ticket status values matching up, what are the results of the following query on your WHMCS db?
SELECT status, COUNT(*) AS total FROM tbltickets GROUP BY status
Note, the 'total' values don't really matter, but would be good to see in contrast to what's you're seeing in Blesta.
+----------------+-------+
| status | total |
+----------------+-------+
| Answered | 10 |
| Closed | 1295 |
| Customer-Reply | 2 |
| Open | 1 |
+----------------+-------+
Blesta --> Open (1308)Awaiting Reply (0)In Progress (0)
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Tickets should come across with an equivalent status as in WHMCS. Here's the mapping, on the left are status values in WHMCS, on the right are their status values in Blesta. If a ticket has a status not listed on the left Blesta marks it as "open".
'Open' => 'open', 'Answered' => 'closed', 'Customer-Reply' => 'awaiting_reply', 'Closed' => 'closed', 'In Progress' => 'in_progress'
This does not appear to be working then:
Blesta --> Open (1308)Awaiting Reply (0)In Progress (0)
WHMCS --> Closed (1293) Open (1) Customer-Reply (2) Awaiting Reply (3) Answered (10)
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WHMCS doesn't properly account for client credits. They can be created without reference to any transactions. Blesta doesn't allow this, so when credits are imported they are inserted as transactions with today's date.
That really wouldn't surprise me.
Is there a fix to close all tickets? Couldn't see anything while poking around. I really like the way that Blesta handles transactions.
Kudos to you guys for coming up with this importer. I've used or attempted to use importers from competing products and it either required a massive payment for 'custom coding' which I am sure was already done, or an importer that required a significant amount of manual keying and fixing of merged orders.
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Our blesta migration completed in a few minutes. Haven't had a chance to check it. The only thing that stands out is all tickets are marked as open and credits are posted today.
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I'd be "moved over a lot faster" if this thing was actually designed properly. I'm sorry, but this is just utter garbage.
20 minutes, then it dies. There's no reason this script should take 20 minutes to run. There's no reason it should die after 20 minutes. Hell, max_execution_time isn't even an option in php 5.4, though oddly enough it still shows up in phpinfo. That thing is so high it's insane.
I'm done wasting my time and my money here. Call me when this thing actually works and I'll consider paying for it, but, as it is, this is total garbage. If you can't even get an import script working, then how am I supposed to trust your billing system?
Ensure your web server is not overriding PHP's max_execution_time.
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nodes have to be selected at the package level. I have added a task however, CORE-832 that will allow SolusVM Node Groups -- as defined in SolusVM to be selected for provisioning. This will allow you to assign new nodes to groups in SolusVM and be automatically added to the pool.
Any way to track CORE-832 ?
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We're looking to have a module developed for a panel. The panel has a very clear API structure and has plenty of documentation available. Is this something we can pay the Blesta team to do? We're happy to combine this with a paid bounty to speed up development of the TCADMIN module in addition.
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Adding a +1 to this. This is currently a block to us making a migration.
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We're ready to move across to Blesta as a matter of urgency. Preferably before WHMCS gets to version 5.3 on security releases alone.
Looking forward to progress on a WHMCS importer.
How To Contact Regarding Custom Module Development?
in General
Posted
Fired an email off on the 26th; however had no reply. If anyone else can assist with this we're happy to pay for the development.