huckyboy

Figured it out, still need to assign a staff. So even if i am using the admin(root) account in blesta, i still have to configure a staff in the Support Manager using this account and add the desired departments.

I'm not seeing the support tickets received via email piping, nor support tickets created by Staff in the support manager plugin. I am sure that the tickets are created because the submitter (via email piping) and the customer referenced (when ticket created by staff) gets the "We have received your ticket" email. An email is also sent to the staff saying that a ticket is created/updated. The Support Manager page just shows 0 for all ticket status. Any pointers on how I could troubleshoot this? Additional information: Installed Version 4.0.1 "seed data" for Support Departments via WMHCS import tool Support Departments configured via email piping

this happened to me as well. re-creating the order form did not work for me, but clearing the cookies solved it. im not sure if this would help as i cannot reproduce the problem anymore. just throwing it out there for others who may have the same problem.