evolvewh

That part makes sense but I'm still confused when we manually record a payment and we say 'date received' Friday yet we are entering this on a Wednesday (as an example) and the invoice goes out immediately showing that the funds were received. I guess it does not make any sense to add a future 'date received' like I originally tried to do but it does work as intended if I said the payment was 'received' on May 1 and I recorded it on May 4?

I'm honestly not sure what the purpose of it is other than showing which day the revenue appears in the revenue graph. I'll have to go to the docs and research more.

Go to each package and the option is there to enable / disable

I think they are working on this for the next release. There are a few tasks related to coupons. https://dev.blesta.com/secure/RapidBoard.jspa?rapidView=1&projectKey=CORE&view=planning

What do you mean by that? That was a personal change that I made for our use but it can just stay as 'Open' and 'Awaiting Reply'.

Code has been added to the first post.

That's a lot smarter idea. Thanks!

It's too late now because I already jumped the gun and edited the ID's yesterday. What I should have done (as you mentioned in your last post): I should have edited each existing department and changed the name and description so that the ID was not altered anywhere. I only changed 2 departments so it doesn't look like it was a huge deal but it could make a real mess if more were changed. Thanks!

Adam, Thanks for the help. I think you're trying to show me how to order the existing tickets (open, awaiting reply, closed, etc) but I was trying to re order the actual list of departments that a client sees before they open a ticket. My way of editing the database works enough and I can deal with the departments that got changed in the support tickets. Thanks!

This wasn't the best idea because it changed the department for all support tickets as well. I don't recommend doing this!

I edited the id in the support_departments table and that appears to work. If there's a better way, please let me know.

How do I reorder the support ticket departments on the clients page? Can I do it through the database or through the files?

I've started to look at this and I've done a few things in our changes: 1) Added status of 'On Hold' 2) Got rid of all of the different ticket priorities and just made one 3) Added the separate 'tabs' for each status on the admin and client side Do you want all of these changes or only some of them?

Thanks! It's hard to visualize so we'll have to wait and see what they release. I'm excited!

Domain changes are under way and will be rolled out over several releases. You can follow that discussion here:

I voted for this and I have talked to the SSL Store about it (they created the module). I haven't received much feedback about it though.

When I did the import, I created a new group and imported all of the packages there. I moved the certificates we offer to their respective group(Comodo, Geotrust, etc) and left the rest in this newly created group. I'll probably delete the unused packages in the future but I left them there for now and de activated them.

Is this what you're referring to? CORE-1567

Did you install both the plugin and the module? There's a new 'import' feature where you automatically import all of the packages and from there, you can either leave them all active or disable the ones that you don't want to offer to your customers. I wish they would allow us to only import the brands we want but they don't offer that right now. Once you import the packages, the descriptions and terms are already there. You can quickly edit anything you want and you're on your way.

When you say 'displayed differently', I'm sure you're referring more to the way pricing is displayed during signup, correct? Will this change also list the domains separately from other services (hosting, ssl, etc) in the 'services section' of the admin and client area? Are there any plans to be able to resend Transfer Confirmation emails or automate the process of adding Whois Protection? Right now, those are both manual processes that add up over time. I'm also hoping you have plans to modify the transfer process a little bit as a whole?

Let me find some free time to get all of the code posted.

By editing the client or plugin files (if you're adding an announcement on a support page for example) but there's no way to do this directly through the admin area.

Do you have this 'sub account' setup as an 'Additional Contact'? If so, there should be no issue with that Additional Contact opening a support ticket via email and getting it piped into the system properly.

I don't think they have plans to implement much of anything, if anything at all from that plugin. They do plan on allowing us to delete tickets and they're adding filters on the admin side and the 'from' column. It looks like they were unable to re produce the other issue you're having and I know we get tickets from 'sub accounts' all the time as well. CORE-2361

If 'offline payment' is an option for customers, why is it shown in the client's account area? To me it is a bit strange and could be slightly confusing to a client. Is it for the sole purpose of displaying the instructions added under Payment Gateways -->> Offline Payments? Thinking about it more.... my question may have been a bit unnecessary and really goes back to wanting the ability to assign payment gateways to client groups. It was confusing me because I was seeing this option in a clients account who only pays online via CC. I'll have to make a request at https://requests.blesta.com for this.