evolvewh

I did run the /admin/upgrade/ after I uploaded the new files and I received no error messages.

I'm using v3.6 right now. If that was still the case, I'd have to re toggle that setting for every client, right? Like I said, this just started happening since Sunday after DST. I upgrade to 3.6 the day it came out.

It says it ran this morning but it did nothing. There should have been invoices paid. Task Last Ran: Nov 03, 2015 9:00:02 AM I will debug it with the steps you listed and report back. Thank you.

Not sure if this is a bug, a configuration issue on my part or what but I have noticed that cron is running and every task seems to work except for auto debit. I did wait one extra hour as well. It last worked on Saturday with no issues. There is nothing in the error logs and the payment gateway works when I manually process the invoice. I'm using Stripe. Anyone else seen this?

Would it be better to do this on a 'per ticket basis' rather than by department?

How much would it cost for someone to 'sponsor' this? I can't tell you how annoying it is to login to cPanel multiple times a day and clear out the garbage. It's not spam but it's emails that don't need to sit in the ticketing system or they are received by someone else with a ticketing system so they send, Blesta sends the email saying a ticket was generated and then a loop of 40+ tickets / emails are created.

Just for you Mike........haha!

As an example, I'll say that I have 3 total contacts for a given client (primary and 2 additional contacts). If I start typing the client's name in the 'Search For a Client's Name' Field, I personally think it would be best to auto populate with all 3 contacts listed on that account and then the staff can choose the person they want to open a ticket with. Whichever person selected would be the only person notified about this particular ticket. There are times when you deal with one person in a company regarding billing and someone else regarding website design or a technical hostng issue, etc.

Thanks for the info and that takes care of half of the concern. Would love to have a little bit more control and be able to open a ticket to anyone listed on the account whether they're a primary contact or an additional contact.

Is it possible to tell others how you did this? Is it easy enough to implement in a standard Blesta install?

Another question with this: Is it possible to open a support ticket to an 'additional contact'? When I start typing in the auto fill, it will only let me open a ticket with the primary contact. The reason for needing this is when dealing with multiple people at a given business. I want to open a ticket with employee 2 or 3 so to speak and not always with the primary contact. Maybe I need to reconfigure some settings or is it not possible to do this at the moment?

Date Received is pre filled with the current date and I don't touch that when I record an offline payment

As long as I understand how it's working, all is good. My server time is setup for America / Denver GMT +6 In Blesta it's set to Denver Time Zone.

Here's what it did: I entered a check payment yesterday and I have now had credit cards processed today. I looked at the Total Today and it has included the check and the credit card payments. Basically a day behind on reflecting the check payment but I'm ok with that. I did not look at revenue for the month and year before entering any of the payments so I can't confirm whether or not they are updating properly.

I only accept USD for any payment received.

I have Check set to 'Debit' and I just recorded a payment from a client who paid by check. In the Billing Overview, the total does not get added to 'Revenue Today'.

Cool to see OpenID Connect getting integrated http://blog.cpanel.com/whats-next-for-cpanel-whm/

That fixed it! Thank you!

Hi, The transactions are all there. The 'Revenue This Year' line in the billing overview is missing about 60% of my annual revenue in the calculation. Strange is all. DL

I have edited the payment types and I ran admin/upgrade. It only appears to not calculate transactions imported from WHMCS which I can understand. Just wondering if there is a way to recover it. I added 'Other' as a payment type hoping it would pick it back up but that didn't work.

It's not critical so no real issue. Just hoping to get this back if there is a quick solution. The rest works just fine.

After the upgrade, the calculation for 'Revenue This Year' is gone. I just switched from WHMCS about 2 months ago so I suspect Blesta doesn't recognize that income anymore. Is there an easy way to get this back? I noticed the transaction type for every invoice imported was 'Other' and I don't know if that's the issue? Any revenue I've made since using Blesta is still there.... no issues with it.

Perfect!

If a client enters an email address that is not in the system, they get the message saying the email to reset the password has been sent. Naturally, people have too many different email addresses and they think they've used that adddress, so they wait for the email and never receive it. Can Blesta check to see if it is a valid email address in the system and if it's not, display a message saying 'that email address is not in our system' or something along those lines? Similar to the way you're notified if you try to login with an email address / password combo that doesn't exist.

Made the switch so I can see how Stripe works out. Thank you!