Alk

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Alk's post in Cannot Configure Sftp Backup On Https was marked as the answer May 9, 2015

Hi Paul,

Thank you very much for your help. Due to an unrelated issue, my webhost has moved my account to another server. Consequently, the SFTP backup settings are now saving correctly and I have successfully sent a backup offsite. So it must have been something about the server that my account was previously on (both servers appear to be setup very similarly with CageFS). Really odd, but I am relived that it is now working.

Thanks for everyone's help and sorry to have wasted your time as this is not a bug.
Alk's post in Renaming Packages And Change Pricing was marked as the answer March 29, 2014

This bug is fixed in the latest 3.1.3 release. Thank you Blesta
Alk's post in Cannot See Support Tickets From Staff Portal was marked as the answer January 5, 2014

...and I know why I was having a problem now - It was me being silly.

I created a new account for myself as part of the Blesta 3 install and I didn't spot that the account with permission to the support area was the account migrated from Blesta 2.5 (it had the same name, ie. my name, just a different email address). So the particular account I was using didn't have permissions after all - I was getting confused. Likewise, it was the migrated admin account from Blesta 2.5 that had the migrated tickets assigned to it which is why I didn't see them. lol

Thanks again Mike - have a good night.