Scott Horsley

Yep, and have had it installed in the past. The only catch is that most games are still limited to Windows so it's less painful to leave it running on that platform. If developers started building everything for Linux as equally as the other platforms I'd have no time for Windows at all.

Similar story... No Windows sinse 2001(ish?) Mandrake, Debian, Gentoo, and now Arch At work I'm using Mint, purely for the benefit of knowing it won't break. (Gentoo and Arch have a habit of breaking at the most inconvenient times). Gentoo was awesome.. reminded me of my FreeBSD days, building from source not only makes things native to your machine, but came with a huge sense of accomplishment. (Although time constraints come into play at times). Arch is similar, it presumes nothing but still uses packages to make it all run/manage fast. For servers, these days I stick to Ubuntu LTS on OpenVZ, it's fast, tested and hugely documented. (Albeit starting to be bloated). Oh, and of course, I have winblow$7 running as a purely gaming rig (Steam makes gaming so stupid easy.. it's costing me a fortune!!)

I hope you mean Linux, and not Unix. (Unless your very old school of course). Without trying to start a flame war about the differences, there aren't many Unix distros/users out in the real world anymore. Sun/VAX/BSD are the only real ones still "semi" floating around. (Usually only used by very large older companies).

I love it!!

We actually use a bank to store tokenisation information. They then return a token for us. We can then ask the bank to perform a transaction on that card. From memory, we pass the "customer id" (our own ID) and a token number to the bank itself. This makes it a key/pass scenario. The CC details are NEVER exposed to our system, our database, our clients or our staff members (except for the first 2 and last 4 digits, plus expiry (for expiry reminders)). Using Blesta, we will be using the clientID and encrypting the token number. This works quite well. I think it comes down to the fact that you really need to push the fact that what they are asking you to do is going to get them (and you) into trouble.

Maybe I'm missing something but... Doesn't seem much point unless it takes less than 2 keystrokes to perform. Even if it was on the ascii table, you would need to alt+\d\d\d to get to it.. Seems overkill in comparison to typing "the" :|

LOL, suppose it depends if it's post-sales or pre-sales your primarily dealing with...

I had to go set one up to see what you meant. And I get it. That could be a problem. Would this be a situation where Captcha or AreYouHuman would work maybe?

Wouldn't they need to be logged in to do this? (Unless your doing this over an API). If they are logged in and spamming you, then you have a bigger issue than spam.

This is in theory, but you could use a generic template for both add and edit with just a placeholder variable, then generate the form using ModuleFields, then just push it to the template. Makes it 100% programmatic (sp?). however, now sure how flexible the ModuleFields class is (Not in front of my code atm).

For AU, it's only required to show our tax ID, not the clients (I think anyway.. would need to look it up).

Try if(!empty($this->invoice->client->settings['tax_id'])) $address .= $this->invoice->client->settings['tax_id'] . "\n";

Personally.. (I haven't played with the support module for more than a few minutes so I might be mislead) 4. Ability to change client in ticket. I can see this having the biggest benefit where a person emails that isn't associated with a client, yet we need to move a ticket to that client 8. Auto-action after user reply? This sounds trivial but if we wanted to have triggers (ie. email a staff member on event), then changing the status of a "closed" or "awaiting issue" to an "open" state might be hugely important. 5. Ability to forward tickets. Being able to share a ticket with an external client/provider/department sounds like a pretty important criteria to have. Can I also add 1. I would like the ability to add extra email addresses to a ticket in order to have both parties get responses and both parties being valid to respond. 2. Not sure how the tracking is done (subject or msg-id) but I would really like the ability to track emails using the msg-id rather than the subject. This means a customer can "remove" the subject.. yes, people do this on a reply at time. (who knows why), but it will cause ticket tracking to break if everything is only based on a subject.

Are either of you using a sub-directory for your Blesta instance by any chance?

@Paul, Can't speak for the rest of the world (Didn't even consider there were places outside Australia ) but yeah, certainly is celsius for us. Ahh.. metric, how I do love thee!

I just can't see why nobody ran that sort of thing through me. I mean, seriously, I'm awesome and I would not have approved something so crazy! /selfpraise

lol, I have about the same, I never auto-renew as it makes me consider the worthiness each time one comes up. If I decide it really isn't working for me, I drop it, otherwise I renew it. Saying this, however, I do have certain domains that I would love to drop but are so engrained into systems and networks that they would cause more problems then it was worth to remove them.

Okay, that is just outright insane! Somebody should petition against this sort of shenanigan behaviour!

What's hot over there though? Editted: From what I understand it doesn't usually break much past 20 (Celcius). So just Googled Anglesey to find the weather, and yep, you guys are strange (No offense), 21 isn't overly hot. I suppose when your climate is normally around sub 10, 21 is quite hot. We see over 40 at some points in the year (Vistoria, Australia), low 20's are the best weather there is!! Comfortable in either a jumper or just a t-shirt.

Is it purely in Blesta or minPHP... or something else? Just curious..

I can't help but wonder, if you have staff you don't trust, then don't have them as staff. Seems strange to employ and pay somebody only to not trust them to perform their job. A good employer should know that if they are away (holidays, ill, etc), their staff can perform without them. Isn't running a business based on the idea that it eventually runs itself autonomously so you can just sit at home, getting fat and rich? Disclosure: This is all based on personal preference/opinion and might seem really weird to some people. Of course, this get's off topic... Another approach would be to write a report plugin to generate an overview of what has happened by which staff member. It would track every move but would give you an indicator as to whether they are actually doing things while at work. (Other than browsing FB of course ).

haha.. same thing I've heard from most people.

Yeah, just trying to get a bigger picture.

What type of integration are you talking about for this? Would you want it to allow canned responses to the ticketing system as well as an admin interface for staff, and a client search method from external? Not saying I'm going near this, just trying to work out what would be involved in the development.

I'm obviously missing something here. So basically this about doing speech to text rather than having google do the search.