Virtovo

Right, the problem has occured again. I've been piping cron out. The best I get out of cron (which isn't informative at all) is: Attempting plugin cron for support_manager poll_tickets. After that it stops running the task but all others run with no problem. E.g: Attempting to apply credits to open invoices. There are no invoices to which credits may be applied. The apply credits task has completed. Attempting to deliver invoices scheduled for delivery. No invoices are scheduled to be delivered. The deliver invoices task has completed. Attempting to provision paid pending services. The paid pending services task has completed. Attempting to unsuspend paid suspended services. The unsuspend services task has completed. Attempting to process renewing services. The process renewing services task has completed. Attempting plugin cron for order accept_paid_orders. Finished plugin cron for order accept_paid_orders. All tasks have been completed. Attempting to run all system tasks. All system tasks have been completed. I'll ask again, is there any way to get more detailed logs of what is going on with the support plugin when it is polling tickets?

To update, I notice the email provider we use has experienced intermittent downtime of service; however I am unsure if this is the cause as I have no log of the ticket import to see itself. Even if this is the case, should the task not simply fail instead of stalling?

Running the task manually immediately after clearing the database works fine and tickets are imported

I need to a way to add one off recurring specials to existing services.

Sadly no joy. The option still appeared on the order form.

Thanks a lot. Will try this out and mark solved if it works

Is this for an add-on or configurable option? Where would this be set? Sorry for the questions!

Sadly running the cron manually does not throw up the error. The error does not happen every time the task runs and will run fine for hours (interval 5 minutes) then suddenly stop working. Is there any way to get a log of what is going on during the POP download task?

With product addons they need a module assigned? For the intended use (SolusVM) you have to specify a package even when adding as an add-on product (unless of course I've got this wrong). Is there a way to remove configurable options from the client?

The above is even more pertinent as the task has yet again stalled for over an hour.

Hello Tyson, Thanks for the reply. The task was running for a couple of hours (it normally completes within minutes). Please advise what I should do in that situation

Thanks already checked with support. Seems OK to delete entries older than a day otherwise there is a potential for tasks to run twice.

I'm looking for a way to add addons or extras to a service that are not exposed by the service module. For instance I'd like a way to add additional IP addresses and disk space to a SolusVM service; however these do not constitute a change in plan. These services are dependent on the original service still being active. What's the best/preferred way to achieve this within Blesta?

It would be nice to be able to have your billing at a glance (or summaries version) displayed on the main dashboard in addition to a summaries support widget which shows if there are any active tickets. Currently it involves clicking between three different areas to get an overview of the current situation. To add to this it would also be desired to have the dashboard refresh on a user specified interval to ensure this data is current.

It would be very helpful to have financial and support data available as widgets to display on the main dashboard.

Actually made a mistake in the SQL query! Now have 24000 items with wrong end date Think it might be possible/safe to truncate the table?

I managed to fix it by changing the end date. Seems crazy that you need to run SQL queries on the database manually to fix this issue though!

Thanks. I've discovered the task which causes the problem as the interface leaves a spinner next to it. I read in another thread that a reset button was to be included with 3.1.0. I'm guessing this slipped. For now then, I can either wait six hours or update the end time of that task?

Ticket downloads seem to have suddenly stopped working. I now get the error: There are one or more cron tasks that have been executing for more than 60 minutes In the automation section it does show that this task is still running (spinner next to the task). It's been running for over two hours now. Restarting the web-server does not appear to resolve the issue. Not sure where to check for a log to explain what this task is doing. The cron section in logs merely states this process started two hours ago.

VestaCP is gaining a lot of traction and I think that would be a great place to prioritise development efforts.

Hi all, It seems the Blesta SolusVM module on our installation does not set a root password initially (or if it does it is incorrect). When trying to perform the password action with Blesta for the module it says the data was submitted successfully but performs no reset. The Blesta module displays RAM/Disk usage for KVM services, despite these metrics not being exposed. Is this normal behaviour? If so is there a way to fix any of these issues? Are there any other KVM limitations I should be aware of?

Just to want to update this that cubicwebs completed this for us. The integration was completed in hours after payment with great communication. ​If anyone needs one of these done in the future you will not be disappointed.

Thanks PM sent.

Does anyone have a recommendation for a Blesta integrator?

The Paypal API offers the opportunity for the subscription receiver to cancel the subscription (just as they can from their subscriptions dashboard within Paypal.