PauloV

Hello,
 
Wen we have a signature, and open a ticket, wen we select an Predefined Response, it posts after the signature, and not before the signature.
 
Regards,
Paulo Vidal

That information is not available to the structure. However, $logged_in contains the user ID, if any.

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

Hello Blestars
 
 
Updated InternetBS Module update 1.0.5, first Release Candidate (Updated 12-05-2015)   Added: .FR Domain fields   Old fixes:   Added: .IT Domain fields Fix: Now domains can be renewed automatically after payment confirmation. Fix: Error on registering a Domain Fix: Error on transfering a Domain Add: Merged Blesta 3.2 changes to support bootstrap Add: Add/Edit/Remove Email Fowards (Now you and your clients can manage mail fowards) Add: PayPal donation link to the Plugin in "Settings->Modules->Internet.bs". Comming Soon: Add/Edit/Remove DNS Records (its a bit delayed because of some pending work) Add: Check Domains available (Tested 100% working) Add: Get/Update Whois data (Manage Whois 100% tested and working) Add: Get/Update Nameservers data (Manage Nameservers 100% tested and working) Add: Get/Update Register Lock (Tested 100% working) Add: Get/Show EPP Key on Admin and Client(Tested 100% working) Fix: Correct Transfer Handle request Fix: Regist Domains Fixed (Tested 100% working)   Many thanks for, jamesrascal, and WedgeTalon helping on debugging the Module     Teaser:     Fixed:   - Check Domains available (Tested 100% working) - Get/Update Whois data (Manage Whois 100% tested and working) - Get/Update Nameservers data (Manage Nameservers 100% tested and working) - Get/Update Register Lock (Tested 100% working) - Get/Show EPP Key on Admin and Client(Tested 100% working) - Correct Transfer Handle request - Regist Domains Fixed (Tested 100% working)   After the relase of the new Upcoming Blesta Domain Manager we will add extra features:   - DNS Management - Email Forward       How to Install   1º- Download the Blesta InternetBS Registrar Module here: Download Here (updated 12-05-2015) 2º- Uncompress, and upload the folder "internetbs" to blesta /components/modules/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Modules->Available and it will list the "InternetBS" module, just Click on "INSTALL" 4º- Now you can manage the Module and add your InternetBS API Key and Password. 5º- In your Packages->Create Package you can select the Module->InternetBS to configure your TLD's do regist/transfer     How to Install   1º- Download the Blesta InternetBS Registrar Module here: Download Here (updated 12-05-2015) 2º- Uncompress, and upload the folder "internetbs" to blesta /components/modules/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Modulese and it will list the "InternetBS" module, just Click on "UPGRADE"   How to Uninstall   Go to Blesta Admin, and click on Setings->Company->Modules and it will list the "InternetBS" module, just Click on "UNINSTALL"     Any bugs please tell us, if not we will relase the InternetBS Module as Stable Release.     We hope you enjoy   Regards, PV