[Allow Modules To Add Cron Tasks]

+1

[Cron Task Locked Improvements]

By my personal experiences, there are two little but useful improvements:

 

1. send notify via email about cron task locked or stalled (staff member can try to fix the problem, if present, asap);

 

2. set, in system settings, the number of hours from last time failed (6 hours is, in my opinion, too big, but can be useful set a value based on our needs).

[First Name + Last Name Or Company Name]

Is native in Support Manager plugin (open ticket by staff member).

[Pagination Helper In Module]

Are you sure that you aren't overwriting pagination settings? 

[Pagination Helper In Module]

Addendum: ul with class "pagination" is a standard definition for the Bootstrap component (http://getbootstrap.com/components/#pagination); this depends by the Blesta's porting to bootstrap, but i don't know why in the modules Blesta use "Blesta.pagination_client" as settings.

 

[Pagination Helper In Module]

For pagination, Blesta use "pagination" helper (helper/paginations/pagination.php) with its default config, replaced by Blesta configurations (config/blesta.php): in this last file you can find ul class "pagination pagination-sm" as navigation' >

'surround' > 'attributes' > 'class' for pagination in client view only.

[Reload Module Tab Every X Second]

If process takes few time, you can add the "loading image" and its container/overlay in the page and make these hidden (class="hidden"), then show it when ajax call success ( $('#id_of_loading_overlay').removeClass('hidden'); ) or completed (depend on your check code).

 

In this case you don't use a JS timer but take control by server side (for example, using https://github.com/ZzAntares/ProxmoxVE).

 

This is only an idea, i don't know your code so i wait "this night" to see it!

 

[Reload Module Tab Every X Second]

this code is sending a request to a file, and grab the returned data . the probleme here is replacing the tab with the new content . but i will look at it .

 

Why not replace

dosomething();

with

$('#id_your_div').html(data);

?

[Reload Module Tab Every X Second]

From Blesta code:

function startUpdateTimer() {
				return setTimeout(function() {
					$(this).blestaRequest("GET", '<?php echo $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/index/" . $this->Html->ifSet($status, "open") . "/");?>',  null,
						// Success response
						function(data) {
							if (data.replacer == null) {
								$("#admin_tickets").html(data.content);
								$("#admin_tickets").blestaBindToolTips();
							}
							else {
								$(data.replacer, $("#admin_tickets")).html(data.content);
								$(data.replacer, $("#admin_tickets")).blestaBindToolTips();
							}
						},
						null,
						{dataType: 'json'}
					);
				}, 30000);
			}
			
			function stopUpdateTimer(timer) {
				clearTimeout(timer);
			}

Hope this help you

[Reload Module Tab Every X Second]

I think that also Blesta has its method, but now i don't remember where it is 

[Reload Module Tab Every X Second]

var interval = 1000; // 1000 = 1 second, 3000 = 3 seconds

function doAjax() {

$.ajax({

type: 'POST',

url: 'increment.php',

data: $(this).serialize(),

dataType: 'json',

success: function (data) {

doSomething();// first set the value

},

complete: function (data) {

// Schedule the next

setTimeout(doAjax, interval);

}

});

}

setTimeout(doAjax, interval);

[Pagination Helper In Module]

Naja7host, please explain better the problem: do you want know more about css class (eg http://getbootstrap.com/components/#pagination)%C2'> php class that generated the html with css class?

[First Name + Last Name Or Company Name]

Ah so it would might be good for your idea as a optional feature Michael Dance (Licensecart) || Daniello A. (Komunica) || or Paul Phillips || Callum S. so you can enable either? I'll +1 this now

 

"Optional feature" is the best solution! +1 for me too 

[First Name + Last Name Or Company Name]

Simply because are two different Company/Client (two address, two vat code, ...): the manager/contact is the same but uses two different account in Blesta, one for each company.

 

We have a lot of cases as it, and we have also a case of four Company.

 

So it is in Italy and in some european countries. I don't know if this is important also in other countries.

[[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.]

2- Thanks I alredy ask Blesta team to review and add all mods (they alredy implement some of our mods, like multi select tickets, merge, quote, etc..). Well open a Feature Request to see if there are enought members that want, to blesta add it all as core  I give full rights to use my mods to blesta

 

Simply great! For me +1000!

 

Please, open now a feature request! 

[First Name + Last Name Or Company Name]

Tickets are without distinction! And this issue is generalized: see attach.

 

Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template.

 

Do you think this makes sense?

 

Thanks

[[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.]

PauloV, it works fine! Great work!

 

Only two questions (really two curiosities):

 

1. is available a vQmod version of this great plugin?

 

2. why Blesta team not uses your (well written) enchantments in official plugin?

 

Thanks

[First Name + Last Name Or Company Name]

Usually Blesta uses First Name + Last Name to indicate a client (as in support tickets, as in report, and so on). I'ld like Blesta indicates a client:

- principally with Company Name, if available,

- secondary with First Name + Last Name, if Company name isn't available.

 

A use case to explain better: i have more clients related to the same contact (one person is CEO of more companies); in tickets we see always his name (eg "Mario Rossi") but the client is a company in some cases (eg "ACME"), another company in other cases (eg "M. Rossi Ltd").  

 

This is not a big problem but i think that this can be an useful enhancement, and i'm very curious about your opinion and how you do in your country.

 

Thanks

[[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.]

Thanks, PauloV.
 
Now try to relax, while i go to test it.

 

[Generate Password]

Thanks!

[Not Send Invoice Generated By Proforma]

Great!

 

Thanks

[Not Send Invoice Generated By Proforma]

Yes, it is as naja7host said!

 

If i set pro-forma ad default document, Blesta sends a pro-forma also for a renewal, also if client hasn't paid yet.

 

So client, pay the proforma to renew the service and also to get the related invoice.

 

But Blesta now not send this invoice: so, as Paul says, "when proforma is converted to invoice, it should always be re-queued for delivery".

 

Proforma and invoice are two different documents: only the invoice is a document with full administrative validity (client can trash proforma, is as a "to pay" document reminder).

 

Now, we should re-send manually all invoices affected.

 

Thanks

[Knowledge Base Category Multilanguage]

I'm going to move this to feature requests. Category names/descriptions don't support multi-language by design.

 

A Knowledge Base not really multi-language, if Blesta is multi-language, make sense? Client can't find any solution/article if search in his language, also if these articles are in his language. This is a paradox!

 

So, why i can edit articles selecting language?

 

This is not "high priority" task because:

 

1. Knowledge Base is a new addition;

 

2. Knowledge Base isn't a core functionality of Blesta;

 

But if you won't add this to Blesta, please remove also articles as multi-language.

[Invoice Attached To Email]

Found problem: in constructor of /components/invoice_templates/[template_name]/[template_name].php, Blesta loads language for this template with second parameter null
 

Language::loadLang("komunica_invoice", null, dirname(__FILE__) . DS . "language" . DS);

 
But so Blesta load "self::$current_language" (default Blesta language or user's language in current session) and not the client's language.
 
Solution is simply replace "null" with the ISO 639-1/2 code of the client's language, but... we don't know how!! 

 

Waiting for Blesta team, we're investigating on how to get this value.

[Auto-Close Predefined Response Email Template]

Licensecart:

 

1. yes, we can't change it per department but isn't important: this'll always "only and simply" an "auto-closed" message, so the department is indifferent;

 

2. no, we can't do that on responses, because:

a. the responses aren't multi-language (we group using "category" as "language");

b. should be more difficult to make "Auto-Close Predefined Response" as multiple selection (one for language), than as a pre-defined email template.

 

Thanks