dnwklin

Any news? Same error

Ok. The problem is wired enough. Previous, I use MySQL database hosted on cleardb.com and receive above error. Now, I use local mysql and problem solved. Not sure why

I downloaded but still seeing SQLSTATE[HY000]: General error: 1364 Field 'name' doesn't have a default value on line 124 in /var/www/******/customer/lib/model.php Not sure if it is related.

Did you update the link? I download it and seems are the same file as before

Ok. Now I know why it does not create ticket. I try to manually create a ticket as a client, and this is the error message I received. SQLSTATE[HY000]: General error: 1364 Field 'name' doesn't have a default value on line 124 in /var/www/******/customer/lib/model.php So, what's this problem? First time seeing this.

No, uncheck that box didn't solve the problem. The email was marked as read but no ticket created.

opps. I need to uncheck that box. However, the email was send from an account that associated with a user

No. I uninstall Support Manager

I figure out that default IMAP port is 143 but it was defaulted to 110 in Support Manager Pro(as well as non-pro).OK. Now I upgrade to the newest version and configure it correctly. I could see those new email being marked as "READ". So no dout that support manager pro retrived the email. But no ticket was created

I know. Previously I was manager to get it work. But after re-install, I forgot how did I manage to get it working in IMAP. So, I hope there would be an error message so that easier to find out where is the problem

I try to configure IMAP email processing. It did not work and didn't give me any error message. I hope they could show error somewhere so I know what's the problem

No in Tools->Logs->Modules it says success. But I guess, it could be because I run the blesta under suexec and other security measure piss it off. But now, I cannot click "activate" button again because the domain is already registed. The product stuck in pending status and I can't do anything about it.

I did add departments and add staff to it. But I still don't see it

Ok. It's my bad. Somehow FileZilla was set to use ASCII mode.

Yes. I did run /upgrade/ Everything else works fine, so I think I upload it to correct folder.