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  1. Howdy All, We are looking for a developer to integrate our current install of Cerberus helpdesk with Blesta. We reached out to the Blesta Dev team, but after multiple weeks and multiple emails we have gotten no response on price, scope of project, etc -- yes we are surprised too for lack of response. We reaching out the community to see if someone can take on the project before we hand it off to our internal development team. Here are _some_ basic requirements that we are looking for. This should give you an idea of the scope of the project. We plan on making the source code available to everyone, for free, once this project is finished. Use Cerberus Rest API. Sample library available. # Client side integration * CRUD Operations: Client should be able to open, reply, close tickets as they do with the built in helpdesk offered by Blesta * New Feature Not offered with Regular Blesta: When opening a ticket, clients should be able to select the product the ticket is related to. On Cerberus, this will be a custom field for that ticket. A mapping will need to be configured to match the custom field from Blesta to Cerberus. Perhaps this is done during department creation (see admin selection below). * Multi-Tenancy Support: When a contact is added to Blesta with the technical support option, helpdesk should show all tickets for the company. User should be able to open, reply, close tickets as they normally do. # Admin interface integration * CRUD on installing and removing the plugin * Clients to Cerberus Organization Mapping Really an implementation detail but each client should map to an organization in Cerberus so that multi-tenancy support can be achieved. Open to other ideas. * Create "departments" via Blesta and each department will map to one Group / Bucket within Cerberus. thanks, /adam
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