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  1. Email History Gosuhost is introducing the email history plugin for Blesta. This allows your customers to view past emails straight from their client area. This gives your customers a much better experience rather than them checking their email client for past emails. They can click the row to view the email in text format. And the best thing is, we are releasing this free and open-source so you can edit and see the code. Download from here. (Updated 11/04/2017)
  2. Hello, I'm not sure if I missed it but is there a way to send an email notification for both the client and our support email to receive notifications about due invoices? Right now I think only the clients receive it.
  3. While Invoices generate, and staff resend a failed invoice/mail at the same time, all of those emails that went out received the correct email header and body but the wrong content in the attachment. I noticed that the datetime fields of those emails in the log_emails table with the wrong attachment sent out have exactly the same date datetime on the second. So from now on we will not resubmit mails manually for invoices that we create while the system is busy generating e.g. month-end invoices. I did not look at the programming, but would suggest that a client id or user id be
  4. Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket it
  5. Hi, Because my email server is hosted on a different server than Blesta I have to setup remote email piping. I will of course use SSL, but I’m trying to decide if I choose POP vs IMAP. From my understanding IMAP is a modern protocol and has the advantage of keeping all emails stored on the email server. Using POP emails after piping would be deleted from the email server. This can be a bad thing in terms of wanting to keep multiple copies of the emails, but can be an advantage in terms of security because a hacker with access to the email server will not have access to the emails.
  6. Sorry I can't seem to find any information, what I'm looking for is for the ability to host Microsoft exchange email accounts. We've unfortunately been using parallels automation for a number of years and that is a feature it had that we would like to use in Blesta. I'll settle for O365 integration that has billing and deployment features if that's the only option.
  7. I want to change my Blesta forum email address, but cannot find the setting within my profile - what am I missing?
  8. This might help a few people, you can't use PHPIDs with this at the moment. This is designed for my business but edit as you please, you can keep it the same and just edit the business name, etc. please make sure your Service Creation template only has these: Html: {package.email_html} Text: {package.email_text} Then in the welcome emails put the following: Dear {client.first_name} {client.last_name}, PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you wi
  9. email going to spam folder and marked as spam [invoices/tickets/mails] all type emails all record set already on server spf rdns dkim.
  10. Hi Team. I am trying to switch up my themes and offer clients something more branded. I developed the following template and I am getting the following error when trying to save it: Template parse error: unexpected character in filters : ";" at 453 <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background: rgb(0, 0, 0); font-size: 0px; width: 100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style
  11. I create a staff group and assigned several staff users to the group. The group is set to receive specific emails such as new invoices. However when I generate a new invoice it only gets BCC'd to my single admin account. Even if I added other staff as admin's they do not get them. Am I missing something in the set up to get staff groups BCC'd on certain emails?
  12. I noticed that WHMCS has this capability. Will it be added to Blesta ? https://requests.blesta.com/topic/need-ability-to-allow-customers-to-see-their-email-history
  13. Hello, I am having some issues with piping on a new installation on a cPanel server - based on the logs, test messages appear to be piping correctly. PHP Version 7.0.19, it's a secondary installed so the proper shebang (#!/opt/cpanel/ea-php70/root/usr/bin/php -q) was added to pipe.php, also pipe.php is 777. Any ideas? All looks good yet no tickets are being opened in Blesta. Thanks, Mark Delivery Event Details Event: success Sender User: -remote- Sender Domain:
  14. Hello - In the Invoice Delivery email from Blesta, there is a link "Pay Now" which allows recipients to pay for their invoice without logging into to the portal, however at some point this stopped working for me. I have had a couple people confirm this and each get the same error message when trying to pay: Gateway doesn't support payments in this manner This error also happens when trying to Pay Invoice in the portal before setting up an actual Payment Account for the first time. http://screencast.com/t/qq2SE3qfcsm Any insight on how to correct this issue? I am using the S
  15. I don't use the account email feature as much as I should because I can't access more than one email address via the drop down. I would like options to send emails by.... All contacts on an account. Contact Types (support, billing, etc.) Add rows that let met BCC, CC additional contacts via dropdown. manually add addresses for people not in the database and assigned to the account.
  16. Hi Dev Team, Since I am new to Blesta I started testing the v3.6.2 for two reasons. 1) I wanted to get it customized for our business 2) Check bugs/security if any. I started testing Blesta on a localhost (laptop) with a trial license. To my surprise I found that two clients can be created from Blesta Admin Panel with the same (identical) email address. I tested this with client's other data different from one another but the email address. This is not acceptable. It should NOT be like that. Can someone from Dev Team explain this to me? Thank you in advance. P.S
  17. I'm having trouble setting up the forwarder in cPanel as nothing seems to work. I tried both /usr/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php /usr/local/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php Blesta is in a subfolder named 'Blesta'. The error message I get is Action: failed Final-Recipient: rfc822;|/home/USERNAME/usr/local/bin/php /home/USERNAME/public_html/blesta/plugins/support_manager/pipe.php Status: 5.0.0 The path to pipe.php is correct - what else could be wrong? I also checked with my host & confirme
  18. nereliz

    Bcc Privilegies

    Hi, I was looking ad Staff Group / Email BCC Notices settings. Then those BCC emails are send. For example I create a group and make Invoice Delivery (paid/unpaid) active. But after invoice was generated and delivered my BCC staff member didn't get any email. How could it be configured properly what I'm missing here. Thanks Nerijus Barauskas
  19. If you are like us, the only supported protocol for accessing Blesta is via https. To that end, all links sent in emails should have https based links instead of the default http Here is a quick SQL call to make that happen without having to go into the interface and change each email template manually: UPDATE `emails` SET `text`=REPLACE(`text`, 'http:', 'https:'), `html`=REPLACE(`html`, 'http:', 'https:')
  20. Is there a way to delay the sending of renewal invoices on weekends? That way my clients only receive their invoices on weekdays. I know it is a long shot, but I am hoping there is a simple way to stop Blesta from sending/renewing on weekends. E.g. If today = a weekend, stop the process. Of course, every 5 minute,s or whatever the cron is set to, the system will be blocked, but once Monday hits, the system would work through the backlog and process the renewals like normal. I have a small client base, so I don't necessarily need to worry about the backlog breaking my system, but I would
  21. So I was able to create a email template, but I am not sure how you set the name and description for this temploate. Also, how do I remove the Email/Group, so I can rename it? ---------------------------------------------------------------------------------------------------------------------------------------------------------- /plugins/my_plugin/controllers/admin_main.php <?php class AdminMain extends MyPluginController { public function index() { $this->uses(array("Emails", "EmailGroups")); $group = array( 'action' => "MyPlu
  22. Hi, I know this issue has been brought to light a few times, but the solution has usually been to manually do some SQL and this is happening far too often for that to be a suitable fix for me. Version: Blesta 3.2.0 with all Plugins up-to-date. The problem: You can see there is an issue when logging in to the Admin Dashboard and looking at the System Status widget: "There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks." On digging in to the Tasks, the "Download Tickets" job is the issue. The spinner graphic continuousl
  23. Several of our customers have inquired whether or not we could sign our communications from Blesta with GPG. (Doing so with PGP would probably be even better.) How hard would this be to implement? What part of the codebase would need to be modified?
  24. I'm back again Im trying to get ticket email replys through to my support manager. I presume as i'm using the IMAP option, the email piping threads don't apply to me, at least the documentaion suggests this. In my department settings I have added an email and IMAP settings for an email i control; (the root domain, but not my blesta subdomian) for exapmle [email protected] My blesta install is at hosting.mydomain.com I assume as IMAP settings don't not care what the domain is, so long as the settings are correct. Is that right? So assuming my settings are correct... I
  25. Please could someone explain to me what the new "Include any attachments" tickbox does in email templates? Because I have tested with both it ticked and unticked and it doesn't seem to do anything. Incidentally, I have already included the new email attachment tags as per CORE-1274. Thank you.
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