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What's the best / easiest way to add an HTML header/footer to all emails by default? One of the game changers for WHMCS was when they introduced a global/generic header/footer, and I'd like to replicate that within Blesta, without having to hand-edit every single email template I've searched the forums and docs, and found a lot of content relating to earlier versions of Blesta that don't seem relevant any more (edit config.js in a path that's no longer relevant), change the tag descriptors from { to {{ and so on There has to be a way, or there needs to be a plugin to enable, that lets us "top and tail" the existing email templates with an HTML header and footer, similar to the way WHMCS did it?

Hai.. Is there any way to modify the decimal point on email? The decimal works on the PDF file, but seems not in the email. I attached the screenshot of both invoice on email and pdf. Here is my email template.. Hi {contact.first_name}, An invoice has been created for your account and is attached to this email in PDF format. {% for invoice in invoices %} Invoice #: {invoice.id_code} ============================= {% for line_items in invoice.line_items %} Service: {line_items.description} Quantity: {line_items.qty} Price: {line_items.amount | currency_format transaction.currency} {% endfor %} ============================= {% endfor %} Currently I'm using version 5.2.1 Thank you. Regards, Wira

Hello , Some time ago I had the same problem. Unfortunately I had to start from scratch with my configuration. I have configured a support department but it can't create tickets. I checked that the information was good password and server. Everything seems to work on outlook for example but not on Blesta. I am currently using version 5.0.4 Everything seems to be well configured for me

Email History Gosuhost is introducing the email history plugin for Blesta. This allows your customers to view past emails straight from their client area. This gives your customers a much better experience rather than them checking their email client for past emails. They can click the row to view the email in text format. And the best thing is, we are releasing this free and open-source so you can edit and see the code. client_emails-1-1-0.zip

Hello, I'm not sure if I missed it but is there a way to send an email notification for both the client and our support email to receive notifications about due invoices? Right now I think only the clients receive it.

While Invoices generate, and staff resend a failed invoice/mail at the same time, all of those emails that went out received the correct email header and body but the wrong content in the attachment. I noticed that the datetime fields of those emails in the log_emails table with the wrong attachment sent out have exactly the same date datetime on the second. So from now on we will not resubmit mails manually for invoices that we create while the system is busy generating e.g. month-end invoices. I did not look at the programming, but would suggest that a client id or user id be incorporated while generating the temporary pdf record. If that is the problem? Kind regards Chris

Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket itself? Thanks.

Hi, Because my email server is hosted on a different server than Blesta I have to setup remote email piping. I will of course use SSL, but I’m trying to decide if I choose POP vs IMAP. From my understanding IMAP is a modern protocol and has the advantage of keeping all emails stored on the email server. Using POP emails after piping would be deleted from the email server. This can be a bad thing in terms of wanting to keep multiple copies of the emails, but can be an advantage in terms of security because a hacker with access to the email server will not have access to the emails. What do you think? What are you using? Would really appreciate any advise. Thanks!

Sorry I can't seem to find any information, what I'm looking for is for the ability to host Microsoft exchange email accounts. We've unfortunately been using parallels automation for a number of years and that is a feature it had that we would like to use in Blesta. I'll settle for O365 integration that has billing and deployment features if that's the only option.

I want to change my Blesta forum email address, but cannot find the setting within my profile - what am I missing?

This might help a few people, you can't use PHPIDs with this at the moment. This is designed for my business but edit as you please, you can keep it the same and just edit the business name, etc. please make sure your Service Creation template only has these: Html: {package.email_html} Text: {package.email_text} Then in the welcome emails put the following: Dear {client.first_name} {client.last_name}, PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account. If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Until your domain has propagated, your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime. New Account Information Hosting Package: {package.package} Domain: {service.cpanel_domain} Package Price: {pricing.price | numberformat 2, ".", ","} Package Period: {pricing.period} Cancellation Fee after 10 days of your first product with us: {pricing.cancel_fee | numberformat 2, ".", ","} Login Details Username: {service.cpanel_username} Password: **** [Password Hidden for security reasons] Control Panel URL: http://{module.host_name}:2082/ Once your domain has propogated, you may also use http://www.{service.cpanel_domain}:2082/'>http://www.{service.cpanel_domain}:2082/ Server Information Server IP: {module.host_name} If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below. {% for name_server in module.name_servers %} Name server: {name_server}{% endfor %} Uploading Your Website Temporarily you may use one of the addresses given below to manage your web site: Temporary FTP Hostname: {module.host_name} Temporary FTP Username: {service.cpanel_username} Temporary FTP Password: cPanel Password And once your domain has propagated you may use the details below: FTP Hostname: {service.cpanel_domain} Webpage URL: http://www.{service.cpanel_domain} Email Settings For email accounts that you setup, you should use the following connection details in your email program: POP3 Host Address: mail.{service.cpanel_domain} SMTP Host Address: mail.{service.cpanel_domain} Username: The email address you are checking email for. Password: As specified in your control panel. Thank you for choosing CubicWebs. It will look like this: ======================================================= ======================================================= InterWorx Version ======================================================= Dear {client.first_name} {client.last_name}, PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account. If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Until your domain has propagated, your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime. To get your account password, please go to your dashboard and click on your service row, you will see your username, password and a direct login link. New Account Information Hosting Package: {package.name} Domain: {service.interworx_domain} Package Price: {pricing.price | numberformat 2, ".", ","} Package Period: {pricing.period} Cancellation Fee after 10 days of your first product with us: {pricing.cancel_fee | numberformat 2, ".", ","} Login Details Username: {service.interworx_email} Password: **** [Password Hidden for security reasons] Control Panel URL: http://{module.host_name}:2443/siteworx/ Once your domain has propogated, you may also use http://www.{service.interworx_domain}:2443/siteworx/ Temp domain: http://{module.host_name}/~{service.interworx_username} Server Information Server IP: {module.host_name} If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below. {% for name_server in module.name_servers %} Name server: {name_server}{% endfor %} And once your domain has propagated you may use the details below: Webpage URL: http://{service.interworx_domain} Thank you for choosing CubicWebs. ======================================================= ======================================================= SolusVM Version ======================================================= Dear {client.first_name} {client.last_name}, PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS Thank you for your order from us! Your virtual server has now been setup and this email contains all the information you will need in order to begin using your account. Package Information Hosting Package: {package.name} Plan name: {service.solusvm_plan} Virtualization: {service.solusvm_type} Package Price: {pricing.price} Package Period: {pricing.period} Cancellation Fee after 10 days of your first product with us: {pricing.cancel_fee} Server Information Hostname: {service.solusvm_hostname} Primary IP: {service.solusvm_main_ip_address} Root Password: {service.solusvm_password} (This will be blank if more than one service is on your account.) Console Information Control Panel: https://{module.host}:{module.port} Console Username: {service.solusvm_console_user} Console Password: {service.solusvm_console_password} {% if service.solusvm_type == "kvm" %} KVM Extras VNC IP address: {service.solusvm_vnc_ip} VNC Port: {service.solusvm_vnc_port} VNC Password: {service.solusvm_vnc_password} {% endif %} Thank you for choosing [Enter Company Name here]. PS: The If statement is a guess and might not work, please remove it if it doesn't and post here. It should show up only if the type is KVM.

email going to spam folder and marked as spam [invoices/tickets/mails] all type emails all record set already on server spf rdns dkim.

Hi Team. I am trying to switch up my themes and offer clients something more branded. I developed the following template and I am getting the following error when trying to save it: Template parse error: unexpected character in filters : ";" at 453 <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background: rgb(0, 0, 0); font-size: 0px; width: 100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%;"> <tbody> <tr> <td style="text-align: center; vertical-align: top; direction: ltr; padding: 0px;"> <div class="mj-column-per-100 outlook-group-fix" style="vertical-align: top; display: inline-block; direction: ltr; font-size: 13px; text-align: left;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;"> <div style="font-size:1px;line-height:50px;white-space:nowrap;"> &nbsp;</div> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 0px 0px 0px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-spacing: 0px;"> <tbody> <tr> <td style="width:174px;"> <img alt="" height="auto" src="https://topolio.s3-eu-west-1.amazonaws.com/uploads/5a139d2d18f2a/1511234882.jpg" style="border-width: initial; border-style: none; border-radius: 0px; display: block; font-size: 13px; width: 100%;" title="" width="174" /></td> </tr> </tbody> </table> </td> </tr> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:33px;padding-bottom:33px;padding-right:25px;padding-left:25px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #000000;width:100%;"> &nbsp;</p> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor: auto; color: rgb(255, 255, 255); font-family: Lato, Tahoma, sans-serif; font-size: 14px; line-height: 22px;"> <h1 style="font-family: Cabin, sans-serif; font-size: 32px; line-height: 100%;"> <span style="font-size:20px;">Welcome to RocketSavvy, {contact.first_name}.</span></h1> </div> </td> </tr> <tr> <td style="word-wrap:break-word;font-size:0px;"> <div style="font-size:1px;line-height:50px;white-space:nowrap;"> &nbsp;</div> </td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <div class="mj-container" style="background-color:#FFFFFF;"> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:35px 0px 35px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="font-size:18px;">Your temporary password is</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;"><span style="font-size:22px;">{password}</span></span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="font-size:18px;">Your username is</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;"><span style="font-size:22px;">{username}</span></span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#000000;font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:37px 0px 37px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 13px 0px 13px;"> <div style="cursor:auto;color:#FFFFFF;font-family:Lato, Tahoma, sans-serif;font-size:14px;line-height:22px;text-align:center;"> <p> <strong><span style="font-size:14px;"><span style="color:#ffffff;">Login to Activate your Account</span></span></strong></p> </div> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:8px 11px 8px 11px;padding-top:10px;padding-left:25px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;"> <tbody> <tr> <td align="center" bgcolor="#FFFFFF" style="border:none;border-radius:24px;color:#000000;cursor:auto;padding:10px 25px;" valign="middle"> <a href="http://{client_url}login/" style="text-decoration:none;background:#FFFFFF;color:#000000;font-family:Ubuntu, Helvetica, Arial, sans-serif, Helvetica, Arial, sans-serif;font-size:18px;font-weight:normal;line-height:120%;text-transform:none;margin:0px;" target="_blank">Activate your Account</a></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 0px 0px 0px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;"> <tbody> <tr> <td style="width:114px;"> <img alt="" height="auto" src="https://topolio.s3-eu-west-1.amazonaws.com/uploads/5a139d2d18f2a/1511235368.jpg" style="border:none;border-radius:0px;display:block;font-size:13px;outline:none;text-decoration:none;width:100%;height:auto;" title="" width="114" /></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:9px 0px 9px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;" width="300"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="color:#000000;">Phone Sales</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;">1.866.894.0853</span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-right:10px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;" width="300"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:22px 26px 22px 26px;padding-top:10px;padding-left:25px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;"> <tbody> <tr> <td align="center" bgcolor="#000000" style="border:none;border-radius:24px;color:#fff;cursor:auto;padding:10px 25px;" valign="middle"> <a href="https://tawk.to/chat/593c59e3282a395fdf74c293/default/?$_tawk_popout=true" style="text-decoration:none;background:#000000;color:#fff;font-family:Ubuntu, Helvetica, Arial, sans-serif, Helvetica, Arial, sans-serif;font-size:17px;font-weight:normal;line-height:120%;text-transform:none;margin:0px;" target="_blank">Live Chat</a></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:9px 0px 9px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:600px;"> <![endif]--> <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-bottom:10px;padding-right:54px;padding-left:54px;"> <p style="font-size:1px;margin:0px auto;border-top:1px dotted #868686;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px dotted #868686;width:100%;" width="600"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:0px 0px 0px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#949494;font-family:Lato, Tahoma, sans-serif;font-size:14px;line-height:22px;text-align:left;"> <p> <span style="font-size:12px;">Copyright © 2017&nbsp;RocketSavvy IT&amp;T<br /> All rights reserved.&nbsp;</span></p> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="right" style="word-wrap:break-word;font-size:0px;padding:10px 25px;"> <div> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" align="undefined"><tr><td> <![endif]--> <table align="right" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none;display:inline-table;"> <tbody> <tr> <td style="padding:4px;vertical-align:middle;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:none;border-radius:3px;width:35px;"> <tbody> <tr> <td style="vertical-align:middle;width:35px;height:35px;"> <a href="https://www.facebook.com/rocketsavvy"><img alt="facebook" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlinedbw/facebook.png" style="display:block;border-radius:3px;" width="35" /></a></td> </tr> </tbody> </table> </td> <td style="padding:4px 4px 4px 0;vertical-align:middle;"> &nbsp;</td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--></div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> </div> <style type="text/css"> #outlook a { padding: 0; } .ReadMsgBody { width: 100%; } .ExternalClass { width: 100%; } .ExternalClass * { line-height:100%; } body { margin: 0; padding: 0; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; } table, td { border-collapse:collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; } img { border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic; } p { display: block; margin: 13px 0; }</style> <style type="text/css"> @media only screen and (max-width:480px) { @-ms-viewport { width:320px; } @viewport { width:320px; } }</style> <p> <link href="https://fonts.googleapis.com/css?family=Lato" rel="stylesheet" type="text/css" /> </p> <p> <link href="https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700" rel="stylesheet" type="text/css" /> <style type="text/css"> @import url(https://fonts.googleapis.com/css?family=Lato); @import url(https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700); </style> <style type="text/css"> @media only screen and (min-width:480px) { .mj-column-per-100 { width:100%!important; }.mj-column-per-50 { width:50%!important; } } </style> </p>

I create a staff group and assigned several staff users to the group. The group is set to receive specific emails such as new invoices. However when I generate a new invoice it only gets BCC'd to my single admin account. Even if I added other staff as admin's they do not get them. Am I missing something in the set up to get staff groups BCC'd on certain emails?

I noticed that WHMCS has this capability. Will it be added to Blesta ? https://requests.blesta.com/topic/need-ability-to-allow-customers-to-see-their-email-history

Hello, I am having some issues with piping on a new installation on a cPanel server - based on the logs, test messages appear to be piping correctly. PHP Version 7.0.19, it's a secondary installed so the proper shebang (#!/opt/cpanel/ea-php70/root/usr/bin/php -q) was added to pipe.php, also pipe.php is 777. Any ideas? All looks good yet no tickets are being opened in Blesta. Thanks, Mark Delivery Event Details Event: success Sender User: -remote- Sender Domain: Sender: myemail@gmail.com Sent Time: May 21, 2017 6:42:18 PM Sender Host: mail-yw0-f173.google.com Sender IP: 209.85.161.173 Authentication: localdelivery Recipient: support@hostingdomain.com Delivered To: |/home/hostingdomain/public_html/my/plugins/support_manager/pipe.php Delivery User: hostingdomain Delivery Domain: hostingdomain.com Router: virtual_aliases_nostar Transport: virtual_address_pipe Out Time: May 21, 2017 6:42:18 PM ID: 1dCcMr-0004zn-F9 Delivery Host: localhost Delivery IP: 127.0.0.1 Size: 2.43 KB Result: Accepted

Hello - In the Invoice Delivery email from Blesta, there is a link "Pay Now" which allows recipients to pay for their invoice without logging into to the portal, however at some point this stopped working for me. I have had a couple people confirm this and each get the same error message when trying to pay: Gateway doesn't support payments in this manner This error also happens when trying to Pay Invoice in the portal before setting up an actual Payment Account for the first time. http://screencast.com/t/qq2SE3qfcsm Any insight on how to correct this issue? I am using the Stripe Plus Gateway built by @Cherry and company, but this seems like the issue is with Blesta itself. Not sure how to determine the root cause of it and why it is happening. Any help would be appreciated.

I don't use the account email feature as much as I should because I can't access more than one email address via the drop down. I would like options to send emails by.... All contacts on an account. Contact Types (support, billing, etc.) Add rows that let met BCC, CC additional contacts via dropdown. manually add addresses for people not in the database and assigned to the account.

Hi Dev Team, Since I am new to Blesta I started testing the v3.6.2 for two reasons. 1) I wanted to get it customized for our business 2) Check bugs/security if any. I started testing Blesta on a localhost (laptop) with a trial license. To my surprise I found that two clients can be created from Blesta Admin Panel with the same (identical) email address. I tested this with client's other data different from one another but the email address. This is not acceptable. It should NOT be like that. Can someone from Dev Team explain this to me? Thank you in advance. P.S. I can check this myself. Would appreciate if Dev can pm me the names of the files related to Admin Creating a Client, as I am busy at the mom and don't have time to study all coding in Blesta. Thanks again.

I'm having trouble setting up the forwarder in cPanel as nothing seems to work. I tried both /usr/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php /usr/local/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php Blesta is in a subfolder named 'Blesta'. The error message I get is Action: failed Final-Recipient: rfc822;|/home/USERNAME/usr/local/bin/php /home/USERNAME/public_html/blesta/plugins/support_manager/pipe.php Status: 5.0.0 The path to pipe.php is correct - what else could be wrong? I also checked with my host & confirmed that Mailparse is installed & active.

Hi, I was looking ad Staff Group / Email BCC Notices settings. Then those BCC emails are send. For example I create a group and make Invoice Delivery (paid/unpaid) active. But after invoice was generated and delivered my BCC staff member didn't get any email. How could it be configured properly what I'm missing here. Thanks Nerijus Barauskas

If you are like us, the only supported protocol for accessing Blesta is via https. To that end, all links sent in emails should have https based links instead of the default http Here is a quick SQL call to make that happen without having to go into the interface and change each email template manually: UPDATE `emails` SET `text`=REPLACE(`text`, 'http:', 'https:'), `html`=REPLACE(`html`, 'http:', 'https:')

Is there a way to delay the sending of renewal invoices on weekends? That way my clients only receive their invoices on weekdays. I know it is a long shot, but I am hoping there is a simple way to stop Blesta from sending/renewing on weekends. E.g. If today = a weekend, stop the process. Of course, every 5 minute,s or whatever the cron is set to, the system will be blocked, but once Monday hits, the system would work through the backlog and process the renewals like normal. I have a small client base, so I don't necessarily need to worry about the backlog breaking my system, but I would love to find a way to block the system from sending renewals on weekends. A better method might be to actually adjust the renewal date itself instead of blocking the emails. If there was a way to add an additional check when the system sets the next renewal date, that would probably work as well. The additional check could calculate if the renewal falls on a weekend and then automatically schedule the next renewal to be on the closest weekday in the future. E.g. If next renewal date = a weekend, set renewal ahead to Monday. Any idea on how I could do this? Or at least could you point me in the right direction to find the files that handle these functions in Blesta? Thanks so much for your help! --Jason

So I was able to create a email template, but I am not sure how you set the name and description for this temploate. Also, how do I remove the Email/Group, so I can rename it? ---------------------------------------------------------------------------------------------------------------------------------------------------------- /plugins/my_plugin/controllers/admin_main.php <?php class AdminMain extends MyPluginController { public function index() { $this->uses(array("Emails", "EmailGroups")); $group = array( 'action' => "MyPlugin.custom_action", 'type' => "staff", 'plugin_dir' => "my_plugin", 'tags' => "first_name,last_name" ); // Add the custom group $group_id = $this->EmailGroups->add($group); $email = array( 'email_group_id' => $group_id, 'company_id' => $this->company_id, 'lang' => "en_us", 'from' => "no-reply@mydomain.com", 'from_name' => "My Company", 'subject' => "Subject of the email", 'text' => "Hi {first_name}, This is the text version of your email", 'html' => "<p>Hi {first_name},</p> <p>This is the HTML version of your email</p>" ); // Add an email to the group $this->Emails->add($email); } } ?>

Hi, I know this issue has been brought to light a few times, but the solution has usually been to manually do some SQL and this is happening far too often for that to be a suitable fix for me. Version: Blesta 3.2.0 with all Plugins up-to-date. The problem: You can see there is an issue when logging in to the Admin Dashboard and looking at the System Status widget: "There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks." On digging in to the Tasks, the "Download Tickets" job is the issue. The spinner graphic continuously spins. The mail server and credentials are fine. How often: It happened once or twice previously, but since upgrading to 3.2.0 this has happened on either a weekly or sometimes daily basis. Sometimes the issue seems to fix itself (I know the lock file clears after 6 hours) but sometimes it's not suitable to wait this long and we are forced to use fixes detailed in the below threads. Hacky fixes used so far: http://www.blesta.com/forums/index.php?/topic/1805-there-are-one-or-more-cron-tasks-that-have-been-executing-for-more-than-60-minutes/ http://www.blesta.com/forums/index.php?/topic/1052-system-status-there-are-one-or-more-cron-tasks-that-have-been-executing-for-more-than-60-minutes/ Please can you take a look at this as soon as possible. Thank you, Daniel.