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I'm back again Im trying to get ticket email replys through to my support manager. I presume as i'm using the IMAP option, the email piping threads don't apply to me, at least the documentaion suggests this. In my department settings I have added an email and IMAP settings for an email i control; (the root domain, but not my blesta subdomian) for exapmle support@mydomain.com My blesta install is at hosting.mydomain.com I assume as IMAP settings don't not care what the domain is, so long as the settings are correct. Is that right? So assuming my settings are correct... I use zoho for the email in question. Email: support@mydomain.com Username: support@mydomain.com Pasword: *************** SSL (port) 993 Host (IMAP server) imap.zoho.com The settings work on a client. so im sure it not a settings issue. However cron never works, just the same since I started testing my support manager setup. The 5 min cron for download tickets has never ran, all other cron tasks are fine, but this just keeps trying to run and the little animation keeps whirring around. When i look in cron logs there is nothing there about support emails. any ideas? PS I have deleted all the database entries in cron_task ID 19 as per this thread http://www.blesta.com/forums/index.php?/topic/4168-support-department-imap-not-working/?hl=imap%20support But still not working.

Please could someone explain to me what the new "Include any attachments" tickbox does in email templates? Because I have tested with both it ticked and unticked and it doesn't seem to do anything. Incidentally, I have already included the new email attachment tags as per CORE-1274. Thank you.

I am trying to understand how the examples in Error Checking (http://docs.blesta.com/display/dev/Error+Checking)relate to the JSON formated version of Input Rules in the Universal Module. All the examples in Error Checking are php arrays. The simple examples seem obvious, but how would the ones with functions be done in Input Rules? What is the correct way to validate an email address given the Service Option of admin_email? { "admin_email":{ "valid":{ "rule":["filter_var",["admin_email","FILTER_VALIDATE_EMAIL"]], "message":"Please enter a valid email address." } } } The above fires but fails with a valid address in the field. Why aren't there more examples in the docs for the JSON formatted Input Rules?