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  1. Tawk.to Simple, easy to use Tawk.to Chat Integration. Pay what you want! --------------------------------------- Links: More Info, Gallery & Readme: https://code-cats.com/blesta/tawkto/ Purchase: https://my.code-cats.com/order/config/index/blesta_plugins/?group_id=16&pricing_id=166 Download (After purchase, requires login): https://my.code-cats.com/plugin/download_manager/client_main/index/3/ --------------------------------------- Quick Support: How to setup the live chat? We assume you've already configured your Tawk.to account and made a widget, this will guide you through what each setting means. Property ID - Click on the setting, bottom left, to open your property settings. In the "Overview", you'll see a "Property ID" bellow your "Property Image" Widget ID - This is only relevant if you have multiple widgets, if you have only one (1), keep it as "default". If you have multiple, go to settings, bottom left, "Chat Widget" and take a look at your direct chat link. It will look something like this: https://tawk.to/chat/{property_id}/abcde1234 - In this case, the "abcde1234" would be your Widget ID Secure Mode - This allows you to track who's the current logged in user in Blesta, having this option on will automatically set their name and email in Tawk.to. Enable this option IF you have enabled it in Tawk.to (Settings > "Overview", at the bottom there is "Javascript API" with "Secure Mode" and "Key") Secure Mode Key - This option is relevant to "Secure Mode" option, you can find your key next to the "Secure Mode" checkbox in Tawk.to --------------------------------------- Images:
  2. Discord Messenger Simple messenger for Blesta which sends messages to a Discord Webhook. Create a new Webhook, assign it in Blesta settings for the messenger, enable notifications and get messages for ticket updates and new orders straight into a Discord channel. Note: Messenger will send all of the data to the specified Webhook, it does not care to which staff member it was intended to go - Everything is sent from everyone! (if they have notices enabled) --------------------------------------- Links: More Info, Gallery & Readme: https://code-cats.com/blesta/discord/ Purchase: https://my.code-cats.com/order/config/index/blesta_plugins/?group_id=16&pricing_id=167 Download (After purchase, requires login): https://my.code-cats.com/plugin/download_manager/client_main/index/2/ --------------------------------------- Quick Support: How to setup the Messenger? After you have installed it, go to top right Settings > Messengers (/admin/settings/company/messengers/installed/) and find the "Discord" Messenger. Click on "Manage" and input your Webhook URL which you got from Discord, then click "Update Settings". Next on the left side under "Messengers" click on "Messenger Configuration" and assign Discord to the SMS Message Type (Currently the only one supported by Blesta). Last step is to verify if messages are enabled, again on the left side under "Messengers" to go "Message Templates". You should see a couple of templates. Edit each one of them and make sure they are enabled if you want to receive their notifications. While you are on this page, you can edit the message contents, keep in mind that they will be posted in a Discord Embed and **you can use Discord text formatting!** Not getting order notifications? In your admin panel, go to Billing > Overview (/admin/billing/index/). Scroll to the bottom. You should see an "Orders" panel. In its corner, there is a cogwheel for changing its settings. (This) Click on it, then under "Order Notifications" enable "Messengers". Click "Update Settings" to save your changes. Not getting ticket notifications? In your admin panel, go to Support > Departhments (/admin/plugin/support_manager/admin_departments/) Edit your desired department and check "Send Auto-Response Emails for New Tickets". Save your changes by clicking "Edit Department". Next step is to enable which Staff Ticket notifications will be sent to the Messenger. To do this, in your admin panel, go to Support > Staff (/admin/plugin/support_manager/admin_staff/) Edit your desired staff member and check which ticket priorities should be sent to the Messenger. Save your changes by clicking "Edit Staff" --------------------------------------- Images:
  3. The unofficial Facebook Messenger plugin for Blesta is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers’ Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever. “Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,” said Ryan Pamplin, CEO of BlendJet. “We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.” Features Enable or disable the Blesta Facebook Messenger Setup the Blesta Facebook Messenger chat from admin area Automatic get page ID Automatic language translation No disconnection: Using the module creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app. Chat transcripts are automatically created in the customer’s Messenger account The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging For more details and screenshot visit the product page https://www.hardsoftcode.com/products.php?p=product&a=blesta-facebook-messenger Other free blesta plugins Blesta Contact Form https://www.hardsoftcode.com/products.php?p=product&a=blesta-contact-form Blesta Privacy Policy https://www.hardsoftcode.com/products.php?p=product&a=blesta-privacy-policy Blesta Terms of Service https://www.hardsoftcode.com/products.php?p=product&a=blesta-terms-of-service
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