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STEP 1 - Go to Admin --> Support --> Departments --> Edit --> Piping configuration text field There is a sample line of code that is generated ... /usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ Use /usr/local/bin/php instead of /usr/bin/php STEP 2 - Open up C-Panel and go to "Global Email Filter" 1) - Give it a title 2) - Use " to " and " contains " from the dropdown menu 3) - Insert your email address ( the one you are using for the "Departments" within Blesta ) 4) - Go to " Actions " and choose " Pipe to a Program " 5) - Use the following sample path ( modify as needed per your Blesta installation location ) /usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ 6) - Open up your FTP program, go to " /plugins/support_manger " and give the " pipe.php " file a permission of 755 7) - All done ! =========================== Now the emails from generic email providers ( yahoo, gmail, hotmail, aol ) get piped into my support ticket system. =========================== STEP 3 - ADDITIONALLY, you can setup the "Mobile Emails" within Blesta and C-Panel, so that the tickets will get sent as "Text Alerts" to your phone. See Mobile Ticket ( SMS Text Alert ) setup instructions at.. ========================== Hope This Helps.