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It would be nice to see a option for spam and to block email address from opening a ticket.

email going to spam folder and marked as spam [invoices/tickets/mails] all type emails all record set already on server spf rdns dkim.

I had problems with blesta email, every email sent through blesta like tickets, invoices etc always go to spam in gmail. If I send directly from webmail like roundcube, email works fine. I also tick override the from address set in email (sales@domain.com) but email is still sent from support@ Header example: Delivered-To: wpmailtest22@gmail.com Received: by 10.28.129.139 with SMTP id c133csp520932wmd; Sat, 25 Mar 2017 09:25:07 -0700 (PDT) X-Received: by 10.55.22.97 with SMTP id g94mr2867362qkh.167.1490459107909; Sat, 25 Mar 2017 09:25:07 -0700 (PDT) Return-Path: <support@mybusiness.com> Received: from serverwp21.myservermail.com (serverwp21.myservermail.com. [147.172.491.190]) by mx.google.com with ESMTPS id h10si4997697qta.152.2017.03.25.09.25.07 for <wpmailtest22@gmail.com> (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Sat, 25 Mar 2017 09:25:07 -0700 (PDT) Received-SPF: pass (google.com: domain of support@mybusiness.com designates 147.172.491.190 as permitted sender) client-ip=147.172.491.190; Authentication-Results: mx.google.com; dkim=pass header.i=@mybusiness.com; spf=pass (google.com: domain of support@mybusiness.com designates 147.172.491.190 as permitted sender) smtp.mailfrom=support@mybusiness.com; dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=mybusiness.com Received: from [127.0.0.1] (serverwp21.myservermail.com [147.172.491.190]) by serverwp21.myservermail.com (Postfix) with ESMTPSA id CBBAD80ED for <wpmailtest22@gmail.com>; Sat, 25 Mar 2017 23:25:05 +0700 (WIB) DKIM-Filter: OpenDKIM Filter v2.11.0 serverwp21.myservermail.com CBBAD80ED DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mybusiness.com; s=default; t=1490459105; bh=fb95iWQlJbnoLdpfxIoc+NvEsdNf+FAzseOBR/IcEk0=; h=Date:Subject:From:Reply-To:To:From; b=ICCNm0LJ67YiwtiRIGx1aFr/qm7y0ZFceidwGqxiqEUe0qMuzvjTic42XypAuqHqR E4+i5AA5rqFwjCMt1aZqqpMKrrKnb/cPdvW8c6C66+q8lo2aubKpaRycpDyA5B4CVN h5SqCaTs8FzAzgrsCw2qrlR1HAAGmTCukgoFLaC4VuBA6FgBJ/B2vLidNYqgudQjeX NkOeidzStUVYd5cDKt3SqckU9f5yVPfH23AXi4o60VC2j2f13eXpPY4AnaDoNkgIRQ UUz7wkr7GUjGzDEhVT0OZWygrqnXJWzwovVEeMpN3fTxWtEXtwmlNwAJz4tei0SYft E38lBl+y7tdTg== Message-ID: <3a71afe398f69e9dd5c7a96949f7df36@swift.generated> Date: Sat, 25 Mar 2017 16:25:05 +0000 Subject: We have received your ticket - My Business From: Support Ticket My Business <support@mybusiness.com> Reply-To: sales@mybusiness.com To: wpmailtest22@gmail.com MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_" --_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_ Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you for contacting our support team. A support ticket has now been op= ened for your request. You will be notified when a response is made by emai= l. ------------------------------------------------------------- IMPORTANT INFORMATION ABOUT YOUR TICKET Ticket Department : Pre-Sales Subject: Iki guugle men ------------------------------------------------------------- Kind regards, ------------------------------------------------------------------- IMPORTANT NOTE: Your satisfaction is our priority. If you ever feel you=E2= =80=99ve received anything less than exceptional and prompt services or wou= ld like to escalate a ticket or share your feedback, please let us know by = sending an email to: management@mybusiness.com --_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_ Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <p>Thank you for contacting our support team. A support ticket has now been= opened for your request. You will be notified when a response is made by e= mail.</p> <p>-------------------------------------------------------------</p> <p>Ticket Department : Pre-Sales</p> <p>Subject: Iki guugle men</p> <p>-------------------------------------------------------------</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Kind regards,</strong></p> <p>-------------------------------------------------------------------</p> <p><strong>IMPORTANT NOTE</strong>: Your satisfaction is our priority. If y= ou ever feel you=E2=80=99ve received anything less than exceptional and pro= mpt services or would like to escalate a ticket or share your feedback, ple= ase let us know by sending an email to: <strong><a href=3D"mailto:managemen= t@mybusiness.com" target=3D"_blank">management@mybusiness.com</a></strong></p= > --_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_-- Maybe there ever experienced anything like this could provide a solution to me. This problem only with gmail.