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Found 23 results

  1. Chris van der Westhuizen

    Wrong pdf invoice attached to receiving client's email

    While Invoices generate, and staff resend a failed invoice/mail at the same time, all of those emails that went out received the correct email header and body but the wrong content in the attachment. I noticed that the datetime fields of those emails in the log_emails table with the wrong attachment sent out have exactly the same date datetime on the second. So from now on we will not resubmit mails manually for invoices that we create while the system is busy generating e.g. month-end invoices. I did not look at the programming, but would suggest that a client id or user id be incorporated while generating the temporary pdf record. If that is the problem? Kind regards Chris
  2. viablethought

    Support Manager - Email Template

    Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket itself? Thanks.
  3. espservices

    Support Ticket Piping – POP vs IMAP

    Hi, Because my email server is hosted on a different server than Blesta I have to setup remote email piping. I will of course use SSL, but I’m trying to decide if I choose POP vs IMAP. From my understanding IMAP is a modern protocol and has the advantage of keeping all emails stored on the email server. Using POP emails after piping would be deleted from the email server. This can be a bad thing in terms of wanting to keep multiple copies of the emails, but can be an advantage in terms of security because a hacker with access to the email server will not have access to the emails. What do you think? What are you using? Would really appreciate any advise. Thanks!
  4. Sorry I can't seem to find any information, what I'm looking for is for the ability to host Microsoft exchange email accounts. We've unfortunately been using parallels automation for a number of years and that is a feature it had that we would like to use in Blesta. I'll settle for O365 integration that has billing and deployment features if that's the only option.
  5. GosuHost

    Plugin: Email History

    Email History Gosuhost is introducing the email history plugin for Blesta. This allows your customers to view past emails straight from their client area. This gives your customers a much better experience rather than them checking their email client for past emails. They can click the row to view the email in text format. And the best thing is, we are releasing this free and open-source so you can edit and see the code. Download from here. (Updated 11/04/2017)
  6. katycomputer

    Change community forum email address

    I want to change my Blesta forum email address, but cannot find the setting within my profile - what am I missing?
  7. email going to spam folder and marked as spam [invoices/tickets/mails] all type emails all record set already on server spf rdns dkim.
  8. Hi Team. I am trying to switch up my themes and offer clients something more branded. I developed the following template and I am getting the following error when trying to save it: Template parse error: unexpected character in filters : ";" at 453 <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background: rgb(0, 0, 0); font-size: 0px; width: 100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%;"> <tbody> <tr> <td style="text-align: center; vertical-align: top; direction: ltr; padding: 0px;"> <div class="mj-column-per-100 outlook-group-fix" style="vertical-align: top; display: inline-block; direction: ltr; font-size: 13px; text-align: left;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;"> <div style="font-size:1px;line-height:50px;white-space:nowrap;"> &nbsp;</div> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 0px 0px 0px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-spacing: 0px;"> <tbody> <tr> <td style="width:174px;"> <img alt="" height="auto" src="https://topolio.s3-eu-west-1.amazonaws.com/uploads/5a139d2d18f2a/1511234882.jpg" style="border-width: initial; border-style: none; border-radius: 0px; display: block; font-size: 13px; width: 100%;" title="" width="174" /></td> </tr> </tbody> </table> </td> </tr> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:33px;padding-bottom:33px;padding-right:25px;padding-left:25px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #000000;width:100%;"> &nbsp;</p> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor: auto; color: rgb(255, 255, 255); font-family: Lato, Tahoma, sans-serif; font-size: 14px; line-height: 22px;"> <h1 style="font-family: Cabin, sans-serif; font-size: 32px; line-height: 100%;"> <span style="font-size:20px;">Welcome to RocketSavvy, {contact.first_name}.</span></h1> </div> </td> </tr> <tr> <td style="word-wrap:break-word;font-size:0px;"> <div style="font-size:1px;line-height:50px;white-space:nowrap;"> &nbsp;</div> </td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <div class="mj-container" style="background-color:#FFFFFF;"> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:35px 0px 35px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="font-size:18px;">Your temporary password is</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;"><span style="font-size:22px;">{password}</span></span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="font-size:18px;">Your username is</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;"><span style="font-size:22px;">{username}</span></span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#000000;font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:37px 0px 37px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 13px 0px 13px;"> <div style="cursor:auto;color:#FFFFFF;font-family:Lato, Tahoma, sans-serif;font-size:14px;line-height:22px;text-align:center;"> <p> <strong><span style="font-size:14px;"><span style="color:#ffffff;">Login to Activate your Account</span></span></strong></p> </div> </td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:8px 11px 8px 11px;padding-top:10px;padding-left:25px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;"> <tbody> <tr> <td align="center" bgcolor="#FFFFFF" style="border:none;border-radius:24px;color:#000000;cursor:auto;padding:10px 25px;" valign="middle"> <a href="http://{client_url}login/" style="text-decoration:none;background:#FFFFFF;color:#000000;font-family:Ubuntu, Helvetica, Arial, sans-serif, Helvetica, Arial, sans-serif;font-size:18px;font-weight:normal;line-height:120%;text-transform:none;margin:0px;" target="_blank">Activate your Account</a></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 0px 0px 0px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;"> <tbody> <tr> <td style="width:114px;"> <img alt="" height="auto" src="https://topolio.s3-eu-west-1.amazonaws.com/uploads/5a139d2d18f2a/1511235368.jpg" style="border:none;border-radius:0px;display:block;font-size:13px;outline:none;text-decoration:none;width:100%;height:auto;" title="" width="114" /></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:9px 0px 9px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-bottom:10px;padding-right:10px;padding-left:10px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;" width="300"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#000000;font-family:Lato, Tahoma, sans-serif;font-size:11px;line-height:22px;text-align:center;"> <h2 style="color: #757575; line-height: 100%;"> <span style="color:#000000;">Phone Sales</span></h2> <h3 style="line-height: 100%;"> <span style="color:#000000;">1.866.894.0853</span></h3> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-right:10px;"> <p style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #FFFFFF;width:100%;" width="300"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> <tr> <td align="center" style="word-wrap:break-word;font-size:0px;padding:22px 26px 22px 26px;padding-top:10px;padding-left:25px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;"> <tbody> <tr> <td align="center" bgcolor="#000000" style="border:none;border-radius:24px;color:#fff;cursor:auto;padding:10px 25px;" valign="middle"> <a href="https://tawk.to/chat/593c59e3282a395fdf74c293/default/?$_tawk_popout=true" style="text-decoration:none;background:#000000;color:#fff;font-family:Ubuntu, Helvetica, Arial, sans-serif, Helvetica, Arial, sans-serif;font-size:17px;font-weight:normal;line-height:120%;text-transform:none;margin:0px;" target="_blank">Live Chat</a></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:9px 0px 9px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:600px;"> <![endif]--> <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td style="word-wrap:break-word;font-size:0px;padding:10px 25px;padding-top:10px;padding-bottom:10px;padding-right:54px;padding-left:54px;"> <p style="font-size:1px;margin:0px auto;border-top:1px dotted #868686;width:100%;"> &nbsp;</p> <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px dotted #868686;width:100%;" width="600"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]--></td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--><!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;"> <tr> <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td> <div style="margin:0px auto;max-width:600px;"> <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="font-size:0px;width:100%;"> <tbody> <tr> <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:0px 0px 0px 0px;"> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" style="word-wrap:break-word;font-size:0px;padding:0px 20px 0px 20px;"> <div style="cursor:auto;color:#949494;font-family:Lato, Tahoma, sans-serif;font-size:14px;line-height:22px;text-align:left;"> <p> <span style="font-size:12px;">Copyright © 2017&nbsp;RocketSavvy IT&amp;T<br /> All rights reserved.&nbsp;</span></p> </div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td><td style="vertical-align:top;width:300px;"> <![endif]--> <div class="mj-column-per-50 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="right" style="word-wrap:break-word;font-size:0px;padding:10px 25px;"> <div> <!--[if mso | IE]> <table role="presentation" border="0" cellpadding="0" cellspacing="0" align="undefined"><tr><td> <![endif]--> <table align="right" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:none;display:inline-table;"> <tbody> <tr> <td style="padding:4px;vertical-align:middle;"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:none;border-radius:3px;width:35px;"> <tbody> <tr> <td style="vertical-align:middle;width:35px;height:35px;"> <a href="https://www.facebook.com/rocketsavvy"><img alt="facebook" height="35" src="https://s3-eu-west-1.amazonaws.com/ecomail-assets/editor/social-icos/outlinedbw/facebook.png" style="display:block;border-radius:3px;" width="35" /></a></td> </tr> </tbody> </table> </td> <td style="padding:4px 4px 4px 0;vertical-align:middle;"> &nbsp;</td> </tr> </tbody> </table> <!--[if mso | IE]> </td></tr></table> <![endif]--></div> </td> </tr> </tbody> </table> </div> <!--[if mso | IE]> </td></tr></table> <![endif]--></td> </tr> </tbody> </table> </div> </td> </tr> </tbody> </table> </div> <style type="text/css"> #outlook a { padding: 0; } .ReadMsgBody { width: 100%; } .ExternalClass { width: 100%; } .ExternalClass * { line-height:100%; } body { margin: 0; padding: 0; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; } table, td { border-collapse:collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; } img { border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic; } p { display: block; margin: 13px 0; }</style> <style type="text/css"> @media only screen and (max-width:480px) { @-ms-viewport { width:320px; } @viewport { width:320px; } }</style> <p> <link href="https://fonts.googleapis.com/css?family=Lato" rel="stylesheet" type="text/css" /> </p> <p> <link href="https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700" rel="stylesheet" type="text/css" /> <style type="text/css"> @import url(https://fonts.googleapis.com/css?family=Lato); @import url(https://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700); </style> <style type="text/css"> @media only screen and (min-width:480px) { .mj-column-per-100 { width:100%!important; }.mj-column-per-50 { width:50%!important; } } </style> </p>
  9. dubjuice

    Staff Emails not sending

    I create a staff group and assigned several staff users to the group. The group is set to receive specific emails such as new invoices. However when I generate a new invoice it only gets BCC'd to my single admin account. Even if I added other staff as admin's they do not get them. Am I missing something in the set up to get staff groups BCC'd on certain emails?
  10. I noticed that WHMCS has this capability. Will it be added to Blesta ? https://requests.blesta.com/topic/need-ability-to-allow-customers-to-see-their-email-history
  11. mmuyskens

    cPanel - Email Piping

    Hello, I am having some issues with piping on a new installation on a cPanel server - based on the logs, test messages appear to be piping correctly. PHP Version 7.0.19, it's a secondary installed so the proper shebang (#!/opt/cpanel/ea-php70/root/usr/bin/php -q) was added to pipe.php, also pipe.php is 777. Any ideas? All looks good yet no tickets are being opened in Blesta. Thanks, Mark Delivery Event Details Event: success Sender User: -remote- Sender Domain: Sender: myemail@gmail.com Sent Time: May 21, 2017 6:42:18 PM Sender Host: mail-yw0-f173.google.com Sender IP: 209.85.161.173 Authentication: localdelivery Recipient: support@hostingdomain.com Delivered To: |/home/hostingdomain/public_html/my/plugins/support_manager/pipe.php Delivery User: hostingdomain Delivery Domain: hostingdomain.com Router: virtual_aliases_nostar Transport: virtual_address_pipe Out Time: May 21, 2017 6:42:18 PM ID: 1dCcMr-0004zn-F9 Delivery Host: localhost Delivery IP: 127.0.0.1 Size: 2.43 KB Result: Accepted
  12. viablethought

    Pay Now link in email broken

    Hello - In the Invoice Delivery email from Blesta, there is a link "Pay Now" which allows recipients to pay for their invoice without logging into to the portal, however at some point this stopped working for me. I have had a couple people confirm this and each get the same error message when trying to pay: Gateway doesn't support payments in this manner This error also happens when trying to Pay Invoice in the portal before setting up an actual Payment Account for the first time. http://screencast.com/t/qq2SE3qfcsm Any insight on how to correct this issue? I am using the Stripe Plus Gateway built by @Cherry and company, but this seems like the issue is with Blesta itself. Not sure how to determine the root cause of it and why it is happening. Any help would be appreciated.
  13. I don't use the account email feature as much as I should because I can't access more than one email address via the drop down. I would like options to send emails by.... All contacts on an account. Contact Types (support, billing, etc.) Add rows that let met BCC, CC additional contacts via dropdown. manually add addresses for people not in the database and assigned to the account.
  14. siteAdmin

    Duplicate Client Email Addresses ??

    Hi Dev Team, Since I am new to Blesta I started testing the v3.6.2 for two reasons. 1) I wanted to get it customized for our business 2) Check bugs/security if any. I started testing Blesta on a localhost (laptop) with a trial license. To my surprise I found that two clients can be created from Blesta Admin Panel with the same (identical) email address. I tested this with client's other data different from one another but the email address. This is not acceptable. It should NOT be like that. Can someone from Dev Team explain this to me? Thank you in advance. P.S. I can check this myself. Would appreciate if Dev can pm me the names of the files related to Admin Creating a Client, as I am busy at the mom and don't have time to study all coding in Blesta. Thanks again.
  15. sunrisepro

    Can't get ticket piping to work

    I'm having trouble setting up the forwarder in cPanel as nothing seems to work. I tried both /usr/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php /usr/local/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php Blesta is in a subfolder named 'Blesta'. The error message I get is Action: failed Final-Recipient: rfc822;|/home/USERNAME/usr/local/bin/php /home/USERNAME/public_html/blesta/plugins/support_manager/pipe.php Status: 5.0.0 The path to pipe.php is correct - what else could be wrong? I also checked with my host & confirmed that Mailparse is installed & active.
  16. nereliz

    Bcc Privilegies

    Hi, I was looking ad Staff Group / Email BCC Notices settings. Then those BCC emails are send. For example I create a group and make Invoice Delivery (paid/unpaid) active. But after invoice was generated and delivered my BCC staff member didn't get any email. How could it be configured properly what I'm missing here. Thanks Nerijus Barauskas
  17. NetworkJack

    Https Everywhere

    If you are like us, the only supported protocol for accessing Blesta is via https. To that end, all links sent in emails should have https based links instead of the default http Here is a quick SQL call to make that happen without having to go into the interface and change each email template manually: UPDATE `emails` SET `text`=REPLACE(`text`, 'http:', 'https:'), `html`=REPLACE(`html`, 'http:', 'https:')
  18. Is there a way to delay the sending of renewal invoices on weekends? That way my clients only receive their invoices on weekdays. I know it is a long shot, but I am hoping there is a simple way to stop Blesta from sending/renewing on weekends. E.g. If today = a weekend, stop the process. Of course, every 5 minute,s or whatever the cron is set to, the system will be blocked, but once Monday hits, the system would work through the backlog and process the renewals like normal. I have a small client base, so I don't necessarily need to worry about the backlog breaking my system, but I would love to find a way to block the system from sending renewals on weekends. A better method might be to actually adjust the renewal date itself instead of blocking the emails. If there was a way to add an additional check when the system sets the next renewal date, that would probably work as well. The additional check could calculate if the renewal falls on a weekend and then automatically schedule the next renewal to be on the closest weekday in the future. E.g. If next renewal date = a weekend, set renewal ahead to Monday. Any idea on how I could do this? Or at least could you point me in the right direction to find the files that handle these functions in Blesta? Thanks so much for your help! --Jason
  19. So I was able to create a email template, but I am not sure how you set the name and description for this temploate. Also, how do I remove the Email/Group, so I can rename it? ---------------------------------------------------------------------------------------------------------------------------------------------------------- /plugins/my_plugin/controllers/admin_main.php <?php class AdminMain extends MyPluginController { public function index() { $this->uses(array("Emails", "EmailGroups")); $group = array( 'action' => "MyPlugin.custom_action", 'type' => "staff", 'plugin_dir' => "my_plugin", 'tags' => "first_name,last_name" ); // Add the custom group $group_id = $this->EmailGroups->add($group); $email = array( 'email_group_id' => $group_id, 'company_id' => $this->company_id, 'lang' => "en_us", 'from' => "no-reply@mydomain.com", 'from_name' => "My Company", 'subject' => "Subject of the email", 'text' => "Hi {first_name}, This is the text version of your email", 'html' => "<p>Hi {first_name},</p> <p>This is the HTML version of your email</p>" ); // Add an email to the group $this->Emails->add($email); } } ?>
  20. Hi, I know this issue has been brought to light a few times, but the solution has usually been to manually do some SQL and this is happening far too often for that to be a suitable fix for me. Version: Blesta 3.2.0 with all Plugins up-to-date. The problem: You can see there is an issue when logging in to the Admin Dashboard and looking at the System Status widget: "There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks." On digging in to the Tasks, the "Download Tickets" job is the issue. The spinner graphic continuously spins. The mail server and credentials are fine. How often: It happened once or twice previously, but since upgrading to 3.2.0 this has happened on either a weekly or sometimes daily basis. Sometimes the issue seems to fix itself (I know the lock file clears after 6 hours) but sometimes it's not suitable to wait this long and we are forced to use fixes detailed in the below threads. Hacky fixes used so far: http://www.blesta.com/forums/index.php?/topic/1805-there-are-one-or-more-cron-tasks-that-have-been-executing-for-more-than-60-minutes/ http://www.blesta.com/forums/index.php?/topic/1052-system-status-there-are-one-or-more-cron-tasks-that-have-been-executing-for-more-than-60-minutes/ Please can you take a look at this as soon as possible. Thank you, Daniel.
  21. phireuk

    Support Tickets Imap (Cron Issue?)

    I'm back again Im trying to get ticket email replys through to my support manager. I presume as i'm using the IMAP option, the email piping threads don't apply to me, at least the documentaion suggests this. In my department settings I have added an email and IMAP settings for an email i control; (the root domain, but not my blesta subdomian) for exapmle support@mydomain.com My blesta install is at hosting.mydomain.com I assume as IMAP settings don't not care what the domain is, so long as the settings are correct. Is that right? So assuming my settings are correct... I use zoho for the email in question. Email: support@mydomain.com Username: support@mydomain.com Pasword: *************** SSL (port) 993 Host (IMAP server) imap.zoho.com The settings work on a client. so im sure it not a settings issue. However cron never works, just the same since I started testing my support manager setup. The 5 min cron for download tickets has never ran, all other cron tasks are fine, but this just keeps trying to run and the little animation keeps whirring around. When i look in cron logs there is nothing there about support emails. any ideas? PS I have deleted all the database entries in cron_task ID 19 as per this thread http://www.blesta.com/forums/index.php?/topic/4168-support-department-imap-not-working/?hl=imap%20support But still not working.
  22. Please could someone explain to me what the new "Include any attachments" tickbox does in email templates? Because I have tested with both it ticked and unticked and it doesn't seem to do anything. Incidentally, I have already included the new email attachment tags as per CORE-1274. Thank you.
  23. AllanD

    Validate Email In Input Rules

    I am trying to understand how the examples in Error Checking (http://docs.blesta.com/display/dev/Error+Checking)relate to the JSON formated version of Input Rules in the Universal Module. All the examples in Error Checking are php arrays. The simple examples seem obvious, but how would the ones with functions be done in Input Rules? What is the correct way to validate an email address given the Service Option of admin_email? { "admin_email":{ "valid":{ "rule":["filter_var",["admin_email","FILTER_VALIDATE_EMAIL"]], "message":"Please enter a valid email address." } } } The above fires but fails with a valid address in the field. Why aren't there more examples in the docs for the JSON formatted Input Rules?
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