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Found 1 result

  1. STAY AWAY from License Cart TL;DR - Poor license support, Even poorer customer service. A break up story. Dec 18th - Bought a Year's License from LicenseCart + Multi-Company licenses. Michael Dance was pretty helpful answering all Questions and I thought my time with them would be smooth and pleasant. I've since then have become extremely frustrated with Michael and the Licensecart team as my (now) Yearly license + 3 addon licenses have for the last 5 months have been unactivated and needed re-activation repeatedly. I don't get real-time alerts on when licenses go down, so until I go verify them myself, I don't know for how long my helpdesks have been down for. Every month, I had to go re-activate my licenses with Licensecart, where I've put in friendly requests to keep them up and running as I paid for a Year. Unfortunately, they never did so. April 26th - My license goes down again. With my live environment, I kindly request a pro-rated refund for un-used time. Frustrated yes, but no harsh language, just a request to refund my unused time. For efficiency, I calculated the remaining time and requested a refund via PayPal. LicenseCart's Response: My entire account is removed, terminated, 0 access to support or the ability to reply, a very snarky reply from Michael. And...of course. 0 reimbursement in Paypal. I'm moving on with purchasing licenses directly from Paul @ Blesta. Would no longer recommend LicenseCart, although their prices and knowledge of the platform are some of the best in the community. I'll update this ticket honestly if Michael replies back to me privately to apologize, and/or if the pro-rated refund ever comes.
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