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Showing results for tags 'service downgrades'.
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When we have "Allow Prorated Credits to be Issued for Service Downgrades" unchecked, no credit is issue in the downgrade package . but it has a issue that lead some confusing to the client, when a client downgrade a package, in Review Changes page it show a negative total , so the client always tough that the credit will be credited to thier account, after the downgrade, the client didn't find any thing in his solde, so they open a ticket to request the money, and we need to clarify for him that no credits are issue for downgrade, and they always insist because that have already shown in their side the amount that they should pay or receive . i suggest showing 0 total for all negative amount if the "Allow Prorated Credits to be Issued for Service Downgrades" is unchecked .
