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Found 10 results

  1. Hello. With Support Manager enabled, is it possible to setup a per agent signature which is added automatically when an agent replies? If yes, then how do I do that? Thank you.
  2. Hello. Support Manager is setting a reply-to header. At least in my case that brings issues. The thing is I want my customers to send support requests to support@example.com. But since we are using G Suite with piping I had to setup a forward to support@support.example.com. As a result a customer sends an email to support@example.com and it gets redirected to support@support.example.com. Now, in Blesta the email address for the support department is set to support@support.example.com but the templates related to the module have the "From" email address set to support@example.com. The problem is Support Manager sends a "reply-to: support@support.example.com" to all ticket related messages. This shouldn't happen since support@support.example.com is just an internal address. Could you please fix this behaviour? This happens on Blesta 4.5.0. Thank you.
  3. Hello, I have seen the bug for the bulk updater dialog in Chrome: https://dev.blesta.com/browse/CORE-2598 But to expand on this; in Edge on Windows 10, you are unable to select anything in the drop down box for "With Selected Tickets" (eg. "Update Status"). Secondly, in Chrome, the bulk updater dialog box doesn't appear at all for Open tickets. There is something in the new version of Chrome that is causing this issue because it stopped working in 3.4.3 as well (I thought an upgrade to 4.4.2 would fix it, unfortunately it didn't) and I have tried on a different PC in Chrome. It works in Edge.
  4. Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket itself? Thanks.
  5. Hello - When Accounts are created, typically the "business owner" is the primary Account Contact, however more often I am adding additional Contacts to the account for their Support Personnel and every time a response is submitted to a Ticket, the Primary Account Holder also gets an email. Is there a way to have it where if there is more then one Contact on the account, you can designate who Ticket Responses go to? I thought they only went back to the person who submitted the ticket but it was brought to me attention that the Primary Account Holder gets them as well. Maybe this needs to be a Feature Request for the Support Manager Plugin? Thanks in advance.
  6. Getting the following error after upgrading to Blesta v4.0.1 Fatal error: Class 'SupportManagerController' not found in /home/omnia/www/support/plugins/support_manager/support_manager_kb_controller.php on line 11 Not sure what is happening here. Any insight would be appreciated. Thanks.
  7. Hello - I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a ticket in their queue? I have an employee who constantly forgets to reply to tickets after assigning them to himself and they often go unnoticed by others, would be nice if I could set it to "nag" if 24 hours has passed or something. Thanks in advance.
  8. Is there a config setting to control the font size used for the text entry on a support ticket? I'm on a MacBook Pro with 1440x900 resolution and using Chrome. I've attached a screenshot.
  9. Hello. I previously used support manager pro, but I need a knowledge base feature, and the feature is located in plugin (support manager) blesta native. how to import data (ticket) from the support manager pro to support manager? warm regards,
  10. Hello, I think it would make sense to change the Support links to be more SEO friendly, but more importantly, human friendly. Currently, they are in this format: plugin/support_manager/knowledgebase/index/1/ client/plugin/support_manager/client_tickets/departments/ It would be nice to see them like this: client/support/knowledgebase/index/1/ client/support/tickets/departments/
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