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Found 11 results

  1. UPDATED 09-05-2018 - Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show all. Thanks to WebhostingNZ.com (not testes 100% because we dont have MultiCompany to test it ) - Optimised code. Removed some CSS and Javascript that was duplicated has latest Blesta alredy include in CORE - Some minor changes in Ticket Replay on Admin side to better display Notes, Replies, Logs UPDATED 15-03-2018 - Merged all Support Manager 2.12.0 Core compatible with la
  2. I would greatly value the ability to search the content of tickets. You see, I can't quite believe that no one has suggested this yet for Blesta or WHMCS...but I want to search the content of tickets and I can't. I've taken a look at WHMCS and you can't do it with WHMCS either. Yet, it is a pretty standard feature of helpdesk software (of which I have used many). Customers never subject title their emails correctly (if at all!) and often talk about multiple issues under one ticket (which often has a vague subject line which doesn't cover it). Therefore, the need to search the messages of
  3. Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tried using the following: Client Name: {contact.first_name} {contact.last_name} But that doesn't seem to display the Client's Name at all. Additionally, is there a tag that allows for a direct URL to the ticket itself, so that way you can click that URL and it brings you right to the Ticket it
  4. Hello - When Accounts are created, typically the "business owner" is the primary Account Contact, however more often I am adding additional Contacts to the account for their Support Personnel and every time a response is submitted to a Ticket, the Primary Account Holder also gets an email. Is there a way to have it where if there is more then one Contact on the account, you can designate who Ticket Responses go to? I thought they only went back to the person who submitted the ticket but it was brought to me attention that the Primary Account Holder gets them as well. Maybe this needs
  5. Hi, I have a question how to display indicator what tickets are currently open (without answer) as I don't want to click each time on tickets and see how many of them are not answered. Just for clarification https://prnt.sc/hv2gij how to show number of unanswered ticket and not ticket that I already answer and they are open?
  6. email going to spam folder and marked as spam [invoices/tickets/mails] all type emails all record set already on server spf rdns dkim.
  7. Hello - I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a ticket in their queue? I have an employee who constantly forgets to reply to tickets after assigning them to himself and they often go unnoticed by others, would be nice if I could set it to "nag" if 24 hours has passed or something. Thanks in advance.
  8. I'm having trouble setting up the forwarder in cPanel as nothing seems to work. I tried both /usr/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php /usr/local/bin/php /home/username/public_html/blesta/plugins/support_manager/pipe.php Blesta is in a subfolder named 'Blesta'. The error message I get is Action: failed Final-Recipient: rfc822;|/home/USERNAME/usr/local/bin/php /home/USERNAME/public_html/blesta/plugins/support_manager/pipe.php Status: 5.0.0 The path to pipe.php is correct - what else could be wrong? I also checked with my host & confirme
  9. resolvent : $reply_data = array( 'ticket_id'=>9, 'vars' => array( 'ticket_id'=>9, 'staff_id' => null, // the reply is from this staff user 'client_id' => 2, // the reply is from this client user 'contact_id' => null, // the reply is from this client contact user 'type' => "reply", // this is a ticket reply 'details' => "API reply", // the ticket reply description 'status' => "open", // status of the ticket 'staff_id' => null, // the staff user the ticket is assigned to ), 'files' =&g
  10. Hi, I know this issue has been brought to light a few times, but the solution has usually been to manually do some SQL and this is happening far too often for that to be a suitable fix for me. Version: Blesta 3.2.0 with all Plugins up-to-date. The problem: You can see there is an issue when logging in to the Admin Dashboard and looking at the System Status widget: "There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks." On digging in to the Tasks, the "Download Tickets" job is the issue. The spinner graphic continuousl
  11. I'm back again Im trying to get ticket email replys through to my support manager. I presume as i'm using the IMAP option, the email piping threads don't apply to me, at least the documentaion suggests this. In my department settings I have added an email and IMAP settings for an email i control; (the root domain, but not my blesta subdomian) for exapmle [email protected] My blesta install is at hosting.mydomain.com I assume as IMAP settings don't not care what the domain is, so long as the settings are correct. Is that right? So assuming my settings are correct... I
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