Jump to content
  • 0

How does Blesta handle usernames? (had problem w/ service activation)


sunrisepro

Question

Yesterday a new client had trouble buying hosting as she was using capital letters in the domain name. Once that was resolved, she was able to buy hosting & pay the pro-rated invoice. I assumed that the service had been activated but this time it had not. When I tried to manually activate, it said the username was already in use but I don't have any other client with that username (in WHM or Blesta). Does Blesta somehow 'remember' incomplete purchase attempts, including username?

Ideally I can avoid this in the future by providing a message to customers on the order form to use lowercase letters - how can I do that?

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

  • 0
39 minutes ago, sunrisepro said:

Yesterday a new client had trouble buying hosting as she was using capital letters in the domain name. Once that was resolved, she was able to buy hosting & pay the pro-rated invoice. I assumed that the service had been activated but this time it had not. When I tried to manually activate, it said the username was already in use but I don't have any other client with that username (in WHM or Blesta). Does Blesta somehow 'remember' incomplete purchase attempts, including username?

Ideally I can avoid this in the future by providing a message to customers on the order form to use lowercase letters - how can I do that?

No blesta dosent remeber incomplete order but blesta check is there same user name on cpanel server before add account..and since it exist it can't be provisioned.

Resolution;

Uncheck "use module" checkbox before add service,just set same user name/password as she used...problem is because in blesta there is no that account but it exist on cpanel server..so just set same user/pass and add it without module provisioning

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...