mukesh Posted June 19, 2017 Report Share Posted June 19, 2017 when i setup 2 days ticket closed but after 3-4 days ticket automatic not closed Quote Link to comment Share on other sites More sharing options...
0 Michael Posted June 19, 2017 Report Share Posted June 19, 2017 Have you got the cron running correctly? Quote Link to comment Share on other sites More sharing options...
0 mukesh Posted June 19, 2017 Author Report Share Posted June 19, 2017 2 hours ago, Licensecart said: Have you got the cron running correctly? yes every 5 minutes i check logs cron also Quote Link to comment Share on other sites More sharing options...
0 Michael Posted June 19, 2017 Report Share Posted June 19, 2017 Go to Settings > Company > Automation and what does Close Tickets say? Quote Link to comment Share on other sites More sharing options...
0 mukesh Posted June 19, 2017 Author Report Share Posted June 19, 2017 it show 6 hour see screen shot and i also try with 5 min and run manually but ticket not closed Quote Link to comment Share on other sites More sharing options...
0 Paul Posted June 19, 2017 Report Share Posted June 19, 2017 Was the admin or client last to respond? If the client was last to respond, it will not automatically close the ticket as it expects it's waiting for staff to respond. This prevents clients from opening a ticket, not getting a reply, having their ticket auto-closed, and talking bad about you on social media Michael 1 Quote Link to comment Share on other sites More sharing options...
0 mukesh Posted June 19, 2017 Author Report Share Posted June 19, 2017 5 minutes ago, Paul said: Was the admin or client last to respond? If the client was last to respond, it will not automatically close the ticket as it expects it's waiting for staff to respond. This prevents clients from opening a ticket, not getting a reply, having their ticket auto-closed, and talking bad about you on social media admin reply Quote Link to comment Share on other sites More sharing options...
0 Paul Posted June 19, 2017 Report Share Posted June 19, 2017 It sounds like it should be closing it then if: The department is set to close tickets after 2 days A staff member was last to reply Your cron is running the task every 6 hours What you could do is see if there are any errors. You can disable your cron job before it processes that task again, and then run it manually under Settings > System > Automation with error reporting enabled. To enable error reporting, edit /config/blesta.php and change Configure::errorReporting(0); to Configure::errorReporting(-1); You may also wish to enable System Debug. To do so, change Configure::set("System.debug", false); to Configure::set("System.debug", true); Be sure to change this back when you're done. ESPECIALLY System.debug. System.debug is known to sometimes cause licensing issues if left enabled. Quote Link to comment Share on other sites More sharing options...
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mukesh
when i setup 2 days ticket closed but after 3-4 days ticket automatic not closed
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