interfasys Posted August 13, 2014 Report Share Posted August 13, 2014 Share categories with "Predefined Responses" maybe since it's very likely we're going to have the same categories Make it easy to add an article to a reply, either as a link or embedded Top X articles widget Comments on article Comment moderation Rating on article Real-time search engine (can be turned off) Well designed articles previews in the search results which includes the title, the last update, the link and an exerpt Permissions: Public and Private KB for staff, Maybe more granularity over time Guest commenting on/off switch Article versioning w/ diff viewer File attachmnents Article tagging Export to PDF Article Id to make it easy to reference by both staff and customers Styling via shortcodes. Useful for warning, note, etc. boxes Bookmarking system for customers so that they can quickly find the articles which matter to them Import system which can parse markdown and other wiki syntaxes Category tree in a sidebar? Navigation in a hidden/revealed menu above the current article? RSS feed so that customers can stay current Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted August 14, 2014 Report Share Posted August 14, 2014 The knowledgebase will be part of the Support Manager (ticket system) plugin, and is assigned to CORE-994. We are going to try to get this done for 3.4. Any suggestions/feedback on features are appreciated. with this case , i will stop writing new section for this plugin (seting/permission) , so i finish the client side and put it free to the community , they can use it until the new code one come available . Michael 1 Quote Link to comment Share on other sites More sharing options...
tenaki Posted December 8, 2014 Report Share Posted December 8, 2014 Is this progressing for 3.4 Quote Link to comment Share on other sites More sharing options...
Tyson Posted December 8, 2014 Report Share Posted December 8, 2014 The knowledge base has already been completed for v3.4. If any tweaks need to be made to it, that will happen during beta. Additional features, like interfasys mentioned, would come in another version. Joseph H, tenaki and Michael 3 Quote Link to comment Share on other sites More sharing options...
tenaki Posted December 8, 2014 Report Share Posted December 8, 2014 Good news features, like interfasys mentioned, would come in another version. That's ok cos I don't know what they are anyway Quote Link to comment Share on other sites More sharing options...
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