Doctrine Posted October 30, 2017 Report Share Posted October 30, 2017 Hello I got this message at my System Status. How to discover what should be the problem? Cron is OK. Overall the system is in good health, but there are some items that may require your attention. Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted October 30, 2017 Report Share Posted October 30, 2017 There should be a list of items underneath that message that describes the specific issues. Do you not see any? Can you post a screenshot? I suspect that you may have backups setup but they have not run recently. Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted October 31, 2017 Report Share Posted October 31, 2017 I have been receiving the same kind of thing over the past 3 days from within the "System Status" on the admin dashboard... Quote There are some issues that affect the system's ability to operate normally. There are one or more cron tasks that have been executing for more than 60 minutes. View Automated Tasks The animated "speedometer" or "guage" on the Admin dashboard is yellow. I checked my CRON jobs within C-Panel, and have not found anything out of the ordinary. All of my invoices and tickets are going out regularly as they always have.How do I get the specifics of what exactly this warning is talking about ? Quote Link to comment Share on other sites More sharing options...
0 Abdy Posted October 31, 2017 Report Share Posted October 31, 2017 54 minutes ago, turner2f said: I have been receiving the same kind of thing over the past 3 days from within the "System Status" on the admin dashboard... The animated "speedometer" or "guage" on the Admin dashboard is yellow. I checked my CRON jobs within C-Panel, and have not found anything out of the ordinary. All of my invoices and tickets are going out regularly as they always have.How do I get the specifics of what exactly this warning is talking about ? Check under http://yourinstallation.com/admin/settings/company/automation/ You will find that the stuck tasks have a loading icon, you must cancel those tasks, and the error message will disappear. Keep in mind that this is not a definitive solution, this will only eliminate the message above the gauge, but it could be a plugin or module that is causing the error in the task. Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted October 31, 2017 Report Share Posted October 31, 2017 (edited) Thanks. The problem area is at... Quote Download Tickets Connects to the POP3/IMAP server to download emails and convert them into tickets. Task Last Ran: Oct 30, 2017 5:12:01 PM ============ I am not certain what the issue is being that all of my tickets have been getting sent out. I also have no idea where to look to remedy this .1) - Can you please point me in the right direction ?2) - Along with some instruction on what I might have to do ?3) - When I look at the "Departments" under "Support Manager PRO", I see that I have my email handling setup for "piping" NOT POP3 or IMAP. So I am not certain why I am having this issue. Thanks in advance. Edited October 31, 2017 by turner2f Quote Link to comment Share on other sites More sharing options...
0 turner2f Posted October 31, 2017 Report Share Posted October 31, 2017 (edited) ****** RESOLVED ( I believe ) ******* OK. I refered to an article I wrote last year concerning email piping at.. https://www.blesta.com/forums/index.php?/topic/7889-how-to-setup-email-piping-with-c-panel-and-get-sms-text-alerts/ ============ I noticed this phenomena when I switched back to "Support Manager PRO". So the first thing I checked was the "Piping Configuration" within the Departments. When I compared the string to what I have in C-Panel, I noticed a SLIGHT difference It was... /usr/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ =============== So then I went to my "Global Email Filters" within C-Panel and saw the string as... /usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_manager/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ And I changed it to... /usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ FYI - I also found that using ... /usr/local/bin/php /home/username/support.mywebsite.com/subfolder/plugins/support_managerpro/pipe.php ...also worked. ======================= Now the warning within the dashboard is gone Edited October 31, 2017 by turner2f Quote Link to comment Share on other sites More sharing options...
0 nacykelly Posted November 24, 2020 Report Share Posted November 24, 2020 good Quote Link to comment Share on other sites More sharing options...
Question
Doctrine
Hello
I got this message at my System Status.
How to discover what should be the problem? Cron is OK.
Overall the system is in good health, but there are some items that may require your attention.
Link to comment
Share on other sites
6 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.