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Use {Ticket.department_Email} For From Address On Tickets


Alex

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In the email templates for the support tickets, it makes you define a static from address. This gets confusing for users if they think they have to modify the address if it is for a different department, not realizing the reply-to header is set. However, there is a template variable {ticket.department_email} available. Can we get a setting next to the From field which allows us to disable the from field in favor of using the {ticket.department_email} value? Just a simple checkbox should do. This would be really helpful!

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Just a note on this. The reply-to address is always set to the email address defined for the department, and replies should go to the right place.

 

However, I have added a task, CORE-810, to use an email tag in the From Email field for the template. This will effectively set the from email to the support department email.

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