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Override FROM address in email templates


cloudrck

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When someone emails a ticket desk, the sender's 'ticket received' email uses the FROM email that is set in the email template, rather then the override email address set.

1807318684_Screenshotfrom2018-09-0819-43-32.png.0b19e1ddb534a9d503525c185ce8d339.png

 

Even with this set, it ignores it for the person opening the ticket via email. However, the staff assigned to the desk gets an email with the correct overridden email address set.

So the bugs is that for people sending emails to open tickets, they receive confirmation with the incorrect FROM address.

Blesta v4.3.1

PHP 7.0

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Is it just the initial ticket received email, or is it after staff reply also?

I think this initial received reply is different, and doesn't contain a modified subject to track the ticket. Maybe it should, so that they could reply to it and update the ticket. In that case, it would definitely need to have a reply-to set to the department email.

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