od-ana Posted October 12, 2018 Report Share Posted October 12, 2018 Hello Any ideas to change the ticket priority to only low medium high? Many thanks Quote Link to comment Share on other sites More sharing options...
0 Jono Posted October 12, 2018 Report Share Posted October 12, 2018 Can't be done without modifying the files for the support manager plugin. In {blesta_dir}/plugins/support_manager/models/support_manager_tickets.php you can change lines 1230 - 1239 from public function getPriorities() { return [ 'emergency' => $this->_('SupportManagerTickets.priority.emergency'), 'critical' => $this->_('SupportManagerTickets.priority.critical'), 'high' => $this->_('SupportManagerTickets.priority.high'), 'medium' => $this->_('SupportManagerTickets.priority.medium'), 'low' => $this->_('SupportManagerTickets.priority.low') ]; } to public function getPriorities() { return [ 'high' => $this->_('SupportManagerTickets.priority.high'), 'medium' => $this->_('SupportManagerTickets.priority.medium'), 'low' => $this->_('SupportManagerTickets.priority.low') ]; } bunny and Blesta Addons 2 Quote Link to comment Share on other sites More sharing options...
0 od-ana Posted October 14, 2018 Author Report Share Posted October 14, 2018 It works . Thanks. Blesta Addons and Jono 2 Quote Link to comment Share on other sites More sharing options...
Question
od-ana
Hello
Any ideas to change the ticket priority to only
low
medium
high?
Many thanks
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