od-ana Posted October 14, 2018 Report Share Posted October 14, 2018 Hello. Any ideas, to add departement before priority? When client open a ticket? Thanks. Quote Link to comment Share on other sites More sharing options...
0 Jono Posted October 15, 2018 Report Share Posted October 15, 2018 On 10/14/2018 at 2:45 AM, od-ana said: Any ideas, to add departement before priority? When client open a ticket? I don't understand your question. Are you wanting to create a new department at the time a client opens a ticket? Quote Link to comment Share on other sites More sharing options...
0 od-ana Posted October 16, 2018 Author Report Share Posted October 16, 2018 When client visit client area, They click support. Click ticket. Then they click departmen, for example :billing. , they normally enter. Email. Summary. ( I need to add drop down option, so the can see billing , sales here,) then the can select priority. Priority. Details. Quote Link to comment Share on other sites More sharing options...
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od-ana
Hello.
Any ideas, to add departement before priority? When client open a ticket?
Thanks.
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