Jump to content
  • 0

Automatically Cancel Unpaid Services


camgullo

Question

Hello, 

Is there's a way to automatically cancel services and void invoices after X amount of days?
At this moment it will automatically suspend services if an invoice goes unpaid but it doesn't cancel them, I have been doing it manually but it's starting to get to be too much work now.

Also when you schedule a service for cancelation it never cancels it just waits to get manually canceled. 

Thanks,
Cam

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

  • 0
44 minutes ago, camgullo said:

Hello, 

Is there's a way to automatically cancel services and void invoices after X amount of days?
At this moment it will automatically suspend services if an invoice goes unpaid but it doesn't cancel them, I have been doing it manually but it's starting to get to be too much work now.

Also when you schedule a service for cancelation it never cancels it just waits to get manually canceled. 

Thanks,
Cam

Yes! See https://docs.blesta.com/display/user/Auto+Cancel

Link to comment
Share on other sites

  • 0
11 minutes ago, camgullo said:

If I suspend a service manually for abuse will that get triggered by the Auto Cancel plugin?

Yes, I believe so.

The plugin does 2 things:

  1. Finds services that have been suspended for X days.
  2. Schedules those suspended services for cancellation in X days from suspension.

So, if you set "Schedule Cancellation Days After Suspended" to 10, then 10 days after a service is suspended it will be scheduled for cancellation. Then, if "Cancel Services Days After Suspended" is set to 15, then 5 days after that, or 15 days from the time it was suspended it will be cancelled.

If the user pays the past due invoices for a suspended service that has a scheduled cancellation date, the scheduled cancellation date will be removed and service unsuspended.

We suggest setting these values carefully, obviously there is some permanence to cancelling a service.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...