Undefined Offset

[jmf421]

I have a client that keeps telling me he gets an error "Undefined Offset" when trying to login. No other users report this.

When I log in as an admin and click on this clients account, then select "Login as client" I also see the "Undefined offset" error.  https://cl.ly/899275432151

When I do that same thing for another client, I do not get the error and it allows me to successfully login as the client. 

Any ideas to what could be causing this?

[Tyson]

There's an error with some data on his account that is expected to exist, but doesn't. The error isn't descriptive enough to determine where the cause originated from, but you can enable debugging in your config file and then encounter the error again to get more information, like the stack trace, which will help determine where the error is coming from, and then it can be investigated further.

[jmf421]

19 minutes ago, Tyson said:

There's an error with some data on his account that is expected to exist, but doesn't. The error isn't descriptive enough to determine where the cause originated from, but you can enable debugging in your config file and then encounter the error again to get more information, like the stack trace, which will help determine where the error is coming from, and then it can be investigated further.

I already have my debugging set to on in the configuration file - 

Configure::errorReporting(-1);

Is there somewhere else I can see further info?

[Tyson]

As mentioned in the docs, you should also set

Configure::set("System.debug", true);

If you don't have that, you may be running an old version of Blesta. Enabling that will show the error stack trace, which gives out more information. Once you have that, you can disable debugging.