Jump to content
  • 0

Blesta Stripe (plus) gateway - 'The gateway does not support payments in the manner'.


Joelwolfgang

Question

My clients keep getting the error 'The gateway does not support payments in the manner'. I know it's been brought up before, but I wondered if there was anything else we can do.

I've yet to have a successful client initiated payment through Blesta because of this error.

ACH and subscription payments work just fine.

Link to comment
Share on other sites

1 answer to this question

Recommended Posts

  • 0

It sounds as though a payment is being attempted without using an off-site payment account. I just took a look at that third-party gateway and their github, and it appears to support off-site CC and ACH payments only. If you're encountering this problem, make sure:

  • you are using the latest version of their gateway
  • that the payment account in Blesta for that client is actually stored off-site
    • Blesta makes this determination by saving a `gateway_id` value on the payment account stored in the database (e.g. `accounts_cc` table)
    • If clients had created a payment account in the system prior to you switching to the Stripe (plus) gateway, then that is probably the cause of the issue--i.e. the payment account was originally for a different merchant gateway, not Stripe (plus). Their payment account should be updated, or a new one added to replace the existing payment account that is not currently being stored off-site with Stripe.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...