Create support ticket when a Invoice is paid

[Richzendy]

Hi, i'm making a module, and i have a configurable option to add a extra in a service, but this add-on must be created by a support member from our side manually and i want to create a support ticket to our admin staff when this bill is full paid.

 

How i can make this? i'm looking the "Events Handlers" https://docs.blesta.com/display/dev/Event+Handlers

But i don't know if this events: "Services.edit" or "Invoices.edit" can be useful to this, in fact i don't know how to use this events on my module, someone have a clue?

[Abdy]

I think it is not necessary to use events for what you are looking for, from the addService() function you can add a condition that if the configurable option exists, a support ticket is created. The addService() function is automatically executed by the cron task when the invoice related to the service has been paid in full.

Here's a quick example, assuming that the configurable option for the extra service is named "migration_service":

public function addService(
    $package,
    array $vars = null,
    $parent_package = null,
    $parent_service = null,
    $status = 'pending'
) {
    ...

    if (isset($vars['configoptions']['migration_service'])) {
        // Create support ticket
        Loader::loadModels($this, ['SupportManager.SupportManagerTickets']);

        $ticket = $this->SupportManagerTickets->add([
            'department_id' => 1,
            'staff_id' => 1,
            'client_id' => 1,
            'summary' => 'Subject',
            'priority' => 'critical',
            'status' => 'open'
        ]);

        // Add reply
        if (!is_null($ticket)) {
            $this->SupportManagerTickets->addReply($ticket, [
                'client_id' => 1,
                'contact_id' => 1,
                'type' => 'reply',
                'details' => 'Reply text'
            ]);
        }
    }

    ...
}