Gabriel Gutierrez Posted July 6, 2020 Report Share Posted July 6, 2020 Hi, Everytime I merge a ticket to another ticket an email is sent out to the costumer saying "This ticket has been merged into ticket #". Is there a way to disable this? Thanks, Gabriel Quote Link to comment Share on other sites More sharing options...
0 Paul Posted July 6, 2020 Report Share Posted July 6, 2020 Normally a ticket that has a status change only and no update, no email is dispatched. I'm not sure if this email is intentional. Can you provide a sample of this email that the client receives? What version of Blesta are you running? Quote Link to comment Share on other sites More sharing options...
0 Gabriel Gutierrez Posted July 7, 2020 Author Report Share Posted July 7, 2020 I've provided a picture of the email that is being sent out. I'm currently running Blesta 4.10.2 Quote Link to comment Share on other sites More sharing options...
0 Gabriel Gutierrez Posted December 21, 2020 Author Report Share Posted December 21, 2020 Does anyone know how to disable the email that is being sent out by the system? Quote Link to comment Share on other sites More sharing options...
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Gabriel Gutierrez
Hi,
Everytime I merge a ticket to another ticket an email is sent out to the costumer saying "This ticket has been merged into ticket #". Is there a way to disable this?
Thanks,
Gabriel
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