Jump to content

Support tickets fail to send with emoji


Kal

Recommended Posts

Entering an emoji into a support ticket message (by either client or staff) causes the Reply/Update to fail. There is no error given—just a blank screen. (I'm testing on macOS, using the standard character panel to insert emoji.)

Link to comment
Share on other sites

4 minutes ago, Paul said:

Can you check your Blesta logs under ../logs_blesta/ to see what the error is? I'm assuming it's a MySQL error, but the text of the error would be helpful.

It may make sense for us to look into adding emoji support to the ticket system.

I just tried it and indeed it's a MySQL error. SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\xA4\xA0' for column 'details' at row 1

Link to comment
Share on other sites

Emoji support would be good. I'm surprised this hasn't come up before—I just assume many people would try inserting emoji, so I tested it.

Failing that, could you just strip out any non-recognised characters so that the message still goes through?

Link to comment
Share on other sites

On 8/2/2020 at 6:36 PM, Kal said:

Emoji support would be good. I'm surprised this hasn't come up before—I just assume many people would try inserting emoji, so I tested it.

Failing that, could you just strip out any non-recognised characters so that the message still goes through?

We've already created a task for that CORE-3791 :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...