Kal Posted July 31, 2020 Report Share Posted July 31, 2020 Entering an emoji into a support ticket message (by either client or staff) causes the Reply/Update to fail. There is no error given—just a blank screen. (I'm testing on macOS, using the standard character panel to insert emoji.) Quote Link to comment Share on other sites More sharing options...
Paul Posted July 31, 2020 Report Share Posted July 31, 2020 Can you check your Blesta logs under ../logs_blesta/ to see what the error is? I'm assuming it's a MySQL error, but the text of the error would be helpful. It may make sense for us to look into adding emoji support to the ticket system. Kal 1 Quote Link to comment Share on other sites More sharing options...
Abdy Posted July 31, 2020 Report Share Posted July 31, 2020 4 minutes ago, Paul said: Can you check your Blesta logs under ../logs_blesta/ to see what the error is? I'm assuming it's a MySQL error, but the text of the error would be helpful. It may make sense for us to look into adding emoji support to the ticket system. I just tried it and indeed it's a MySQL error. SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\xA4\xA0' for column 'details' at row 1 Kal 1 Quote Link to comment Share on other sites More sharing options...
Kal Posted August 3, 2020 Author Report Share Posted August 3, 2020 Emoji support would be good. I'm surprised this hasn't come up before—I just assume many people would try inserting emoji, so I tested it. Failing that, could you just strip out any non-recognised characters so that the message still goes through? Quote Link to comment Share on other sites More sharing options...
Abdy Posted August 4, 2020 Report Share Posted August 4, 2020 On 8/2/2020 at 6:36 PM, Kal said: Emoji support would be good. I'm surprised this hasn't come up before—I just assume many people would try inserting emoji, so I tested it. Failing that, could you just strip out any non-recognised characters so that the message still goes through? We've already created a task for that CORE-3791 Paul and Kal 2 Quote Link to comment Share on other sites More sharing options...
Kal Posted August 4, 2020 Author Report Share Posted August 4, 2020 7 hours ago, Abdy said: We've already created a task for that CORE-3791 Perfect!! While I'm saying thank you, thanks for all the great new features in 4.11 too. I especially appreciate the ability to enforce email address usernames—something I switched on straight away. ? Abdy, Jono and Paul 2 1 Quote Link to comment Share on other sites More sharing options...
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