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How do we Change the Gravatar within the Tickets on Client Front-end


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Hello Paul,
 

Prior to version 4.11.2 there used to be a way to change the Gravatar within tickets section for the client.


We used to be able to make the change at . . .

/plugins/support_manager/views/default/

Within the PHP file . . .

admin_tickets_reply.pdt

Between LINE 154 - 165, the code we used to use was . . .

<div class="clear"></div>
                        </div>
                        <div class="left">
                            <div>
                            
                                <img src="//www.mywebsitename.com/wp-content/uploads/2015/10/favicon_114.png" />
                            </div><!--//This Affects the Admin Avatar for the reply ticket area-->
                            
                            <p class="name">
                            <?php
                            if ($this->Html->ifSet($reply->staff_id) == '' && $ticket->client_id) {
                            ?>

 

---------------------------------


That was how we used to change the gravatar for something custom.

But apparently in version 4.11.2 we can no longer do that.

I even tried following the instructions ( Posted on
April 5, 2018 ) at . . .

https://www.blesta.com/forums/index.php?/topic/11205-how-to-remove-the-name-from-ticket-support-system/#comment-59226



----------------------------------

1) - How do we change the image for the Gravatar  - AND -  its size  ?

Look forward to your assist.

Thanks in advance.

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plugins/support_manager/views/default/client_tickets_reply.pdt (client area) and 
plugins/support_manager/views/default/admin_tickets_replies.pdt (admin area) reference gravatar.com, so if you want to replace the gravatar image with something else, open these files and search for gravatar.com and replace those image tags.

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