"Client Cards" Do Not Display Some Ticket's Statuses as "Open" like in "Support Manager"

[turner2f]

I think I discovered a possible "glitch" concerning the "Client Cards" function in version 4.11.2 :

The "Client Cards" do NOT display some Ticket's Statuses as "Open" like it does  in "Support Manager"

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If you login as a client, and then go to the "Support Tickets" page . . .

https://mywebsitename.com/client/plugin/support_manager/client_tickets/index/

You will find that it CORRECTLY identifies the following ticket statuses as "OPEN" :

• "Awaiting Staff Reply"
• "Awaiting Client Reply"
• "In Progress"
• "On Hold"

 

WHEREAS . . .

The "Client Cards" widget IN-CORRECTLY identifies the following ticket statuses as "CLOSED" :

• "Awaiting Client Reply"
• "In Progress"
• "On Hold"

 

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1) - Can you please supply a temporary " hack " for the " Client Cards " widget on how to remedy this until it is fixed in an update ?

Look forward to your assist.

 

Thanks in advance.

[Paul]

Thanks, CORE-3933