mukesh Posted January 22, 2021 Report Share Posted January 22, 2021 direct admin welcome email not fetch log details and not send to customers after account setup i attach two screenshot with logs and welcome email setup on packages. Quote Link to comment Share on other sites More sharing options...
Jono Posted January 22, 2021 Report Share Posted January 22, 2021 Make sure the "Service Creation" email template includes the {package.email_html} or {package.email_text} tag Quote Link to comment Share on other sites More sharing options...
mukesh Posted January 23, 2021 Author Report Share Posted January 23, 2021 8 hours ago, Jono said: Make sure the "Service Creation" email template includes the {package.email_html} or {package.email_text} tag it includes {package.email_html} already Quote Link to comment Share on other sites More sharing options...
Jono Posted January 25, 2021 Report Share Posted January 25, 2021 On 1/22/2021 at 7:29 PM, mukesh said: it includes {package.email_html} already And does the text tab have {package.email_text}? Quote Link to comment Share on other sites More sharing options...
Paul Posted January 25, 2021 Report Share Posted January 25, 2021 Also check that a text version of the email is defined on the Package Welcome Email section. The HTML should be converted to text if it doesn't exist, but it's better if you set it. The logs only show the text version of the email. Quote Link to comment Share on other sites More sharing options...
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