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Ticket Creating/Reply using email?


Xiraa

Question

If clients receives an email regarding their ticket, and they reply to the ticket, should the ticket inside blesta will get updated as well?

I tried doing that, but the ticket didn't got updated.

Is there a way to make this work?

 

Also tried sending email to support ticket department email to see if a ticket gets created or not, but it didn't. :(

 

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2 answers to this question

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Yes, if replying to a ticket the original ticket should be updated. This assumes that the necessary information is retained in the subject of the reply email and that the reply address matches the address defined for the department (Support > Department > Edit) and that you have piping or imap/pop configured for importing tickets.

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