We have been facing issues when we try to attach a file along with a ticket reply....the customer never gets the attachment in ticket response email they get. So we always have to ask them to login to the support desk and check the ticket from there. Anyone else is facing similar issues?
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kala
Hello,
We have been facing issues when we try to attach a file along with a ticket reply....the customer never gets the attachment in ticket response email they get. So we always have to ask them to login to the support desk and check the ticket from there. Anyone else is facing similar issues?
Thank you.
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