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Same username across companies in Multi-company


Mariano
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Hello, I open this thread to see if after 2.5 years there are some plans to solve this. The scenary:

- I have Blesta multi-company with 2 companies: "Company A" and "Company B". There are diferent brands that offers diferent services.

- Both companies have set "use email as username".

- John wants a service that is offered by "Company A".

- John, register in "Company A" using his email, "[email protected]". He starts using his services.

- Then John, finds a service he likes in "Company B".

- So John, try to register in "Company B" to buy the service using his email, "[email protected]".

- The register system of "Company B" says to John that can't use that email, because it is in use.

- So, John thinks: ohh, maybe I have an account in "Company B", so I will try to restore my password for login.

- Then John discovers he can't restore his password, he can't use his email, he dont understand why because it is his email and is confused.

Sorry for the imaginary story, I try to explain the problem in the most clear way possible for me. No plans to do something about it?

I never was able to finish implementing Blesta because of this. I the real life we have situations like this. I want to start using it, but with this i am not sure we can. Is the only thing I see as a problem, in multi-company. If they are diferent companies, users must be able to use his emails in any of them.

I hope is clear my situation and I hope someone can see this problem too!

Thank you,

regards!

 

 

 

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Hello! We have a task to allow users to have access to multiple client accounts, potentially cross-company. It's likely it will be cross-company. Upon login, a user belonging to multiple client accounts will have to choose which one to use. There hasn't been a ton of demand for this, and there are some details to work out, but it is something we are planning to do. See https://dev.blesta.com/browse/CORE-3942

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On 7/6/2021 at 6:15 PM, Paul said:

Hello! We have a task to allow users to have access to multiple client accounts, potentially cross-company. It's likely it will be cross-company. Upon login, a user belonging to multiple client accounts will have to choose which one to use. There hasn't been a ton of demand for this, and there are some details to work out, but it is something we are planning to do. See https://dev.blesta.com/browse/CORE-3942

with my respect, allowing users to select wish company is a ridiculous feature. normally when we set multiple company is to separate things, and to make every company standalone and separated totally from the other company. normally the client should not know that the company X has  relation with company Y.

 

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25 minutes ago, Blesta Addons said:

with my respect, allowing users to select wish company is a ridiculous feature. normally when we set multiple company is to separate things, and to make every company standalone and separated totally from the other company. normally the client should not know that the company X has  relation with company Y.

 

Thanks for the feedback. This would only be if the user was linked to multiple accounts. It would have to be a setting to allow this or not.

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5 hours ago, Paul said:

This would only be if the user was linked to multiple accounts. It would have to be a setting to allow this or not.

if client X was signed in company A, and after he want to sign in company B it should allow them to send, even if the unique username is activated. the unique username should be effective in each company and should not be across multiple companies. for me it still has no sense to share clients between multiple companies, at least this is against GDPR law.

the only way to do this is to make it public in terms, something like envato network or google products, one login for multiple website, in this case that isn't multi-company as is multi services/products.

i vote to separate clients/usernames between companies, or at least a option to enable/disable this behavior.

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12 hours ago, Blesta Addons said:

if client X was signed in company A, and after he want to sign in company B it should allow them to send, even if the unique username is activated. the unique username should be effective in each company and should not be across multiple companies. for me it still has no sense to share clients between multiple companies, at least this is against GDPR law.

I think these is the correct way to do this.

Regards.

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