PauloV Posted March 12, 2014 Author Report Share Posted March 12, 2014 It sounds great. Did you decide what to do with regards to the poll? Hello We are going to choose "No, but I whant to revert changes to original, if I uninstall the plugin. " In this release maybe we will include that option to revert to original Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 13, 2014 Author Report Share Posted March 13, 2014 Here it is the Major update as promisse Please see first post. Regards, PV Quote Link to comment Share on other sites More sharing options...
Michael Posted March 13, 2014 Report Share Posted March 13, 2014 Can you make this a different plugin? PauloV 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 13, 2014 Author Report Share Posted March 13, 2014 New update a few minutes ago Standalone "Support Manager Pro" plugin, check first post how to download and install. Regards, PV Michael and pcfacility 2 Quote Link to comment Share on other sites More sharing options...
Virtovo Posted March 13, 2014 Report Share Posted March 13, 2014 The separate plugin idea is great. It means people do not have to worry about it breaking between updates quite as much. Will be testing this before installing fully. Superb! Michael 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 18, 2014 Author Report Share Posted March 18, 2014 New Update released, please see first post. Regards, PV MemoryX2 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 28, 2014 Author Report Share Posted March 28, 2014 Hello to all Blestars New updated version (28-03-1014) Check here first post. how to download/update. Regards, PV Quote Link to comment Share on other sites More sharing options...
Doctrine Posted March 30, 2014 Report Share Posted March 30, 2014 Hi guys! How can i do , to my clients see the support icon at the portal page? The url is not good for it , because does not appear , but if i use the simple support its working! Here is there url: <a href="{client_url}plugin/support_managerpro/client_tickets/departments/">Open a Ticket</a></h1> Quote Link to comment Share on other sites More sharing options...
PauloV Posted March 31, 2014 Author Report Share Posted March 31, 2014 Hi guys! How can i do , to my clients see the support icon at the portal page? The url is not good for it , because does not appear , but if i use the simple support its working! Here is there url: <a href="{client_url}plugin/support_managerpro/client_tickets/departments/">Open a Ticket</a></h1> After you Install Support Manager Pro, did you create a "Departments", and Added a "Staff" to the "Departments" ? Its two independent modules, Support Manager and Support Manager Pro so you have to configure everitning on Support Manager Pro Regards, PV 1º Quote Link to comment Share on other sites More sharing options...
Doctrine Posted April 11, 2014 Report Share Posted April 11, 2014 not working for me! when i install it i cant the ticket number after Support Tickets Also when i click on it , appear white page. How to solve this? Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 11, 2014 Author Report Share Posted April 11, 2014 not working for me! when i install it i cant the ticket number after Support Tickets Also when i click on it , appear white page. How to solve this? Are you using the latest 3.1.3 Blesta? Didi you trie to Uninstall, and Install it again? Can you send me a PM with the HTML Source of your Blesta Admin to trie to debug? Quote Link to comment Share on other sites More sharing options...
Doctrine Posted April 11, 2014 Report Share Posted April 11, 2014 Are you using the latest 3.1.3 Blesta? Didi you trie to Uninstall, and Install it again? Can you send me a PM with the HTML Source of your Blesta Admin to trie to debug? Hello! Are you avaible on skype? Maybe teamviewer? Yes i uploaded the files again , installed-uninstalled but nothing. After i moved my website from another server i got this problem! (3.1.1) Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 11, 2014 Author Report Share Posted April 11, 2014 We dont use Skype The latest, Support Manager Pro, Plugin, only works on 3.1.3, because we have merged all modifications from 3.1.2 and 3.1.3, maybe is that the problem. To post here the Source Code, open your browser and then navigate to Tools->View Source then copy all the test, and send me a PM but post the Source Code on the option "Code" is the small icon with <> sign Quote Link to comment Share on other sites More sharing options...
Doctrine Posted April 11, 2014 Report Share Posted April 11, 2014 We dont use Skype The latest, Support Manager Pro, Plugin, only works on 3.1.3, because we have merged all modifications from 3.1.2 and 3.1.3, maybe is that the problem. To post here the Source Code, open your browser and then navigate to Tools->View Source then copy all the test, and send me a PM but post the Source Code on the option "Code" is the small icon with <> sign The module is working on 3.1 too. You don't have to use 3.1.3 ! But! I have the same issue with the default support module. So i don't know why this happen. If i install the default module , when i click on it white page appear on the admin area. So.... really annoying. Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 11, 2014 Author Report Share Posted April 11, 2014 The module is working on 3.1 too. You don't have to use 3.1.3 ! But! I have the same issue with the default support module. So i don't know why this happen. If i install the default module , when i click on it white page appear on the admin area. So.... really annoying. Just to understand, the problem also occur on original Blesta Support Manager ? Quote Link to comment Share on other sites More sharing options...
Doctrine Posted April 11, 2014 Report Share Posted April 11, 2014 Just to understand, the problem also occur on original Blesta Support Manager ? Yes , thats why i don't understand this situation , but i used this module before i moved my database to another server. And now its not working.. don't know what is the problem. Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 12, 2014 Author Report Share Posted April 12, 2014 Does it show any screen error message? Quote Link to comment Share on other sites More sharing options...
SimWhite Posted April 23, 2014 Report Share Posted April 23, 2014 I'm just now install Support Manager Pro and disable default Support Manager, but I see it at main menu. There is two Support Managers: old and a new one. When I click on old I receive en error: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'blesta.support_staff_departments' doesn't exist on line 124 in /var/www/bla-bla-bla/lib/model.php Printing Stack Trace: #0 /var/www/bla-bla-bla/lib/model.php(124): PDOStatement->execute(Array) #1 /var/www/bla-bla-bla/components/record/record.php(675): Model->query('SELECT `support...', Array) #2 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(729): Record->fetchAll() #3 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(332): SupportManagerTickets->getStaffDepartments('1') #4 /var/www/bla-bla-bla/plugins/support_manager/controllers/admin_tickets.php(62): SupportManagerTickets->getStatusCount('open', '1') #5 /var/www/bla-bla-bla/lib/dispatcher.php(121): AdminTickets->index() #6 /var/www/bla-bla-bla/index.php(21): Dispatcher::dispatch('/admin/plugin/s...') #7 {main} How can I fix it and remove this menu section? UPD: I'm really sorry, it was a cache. Quote Link to comment Share on other sites More sharing options...
Michael Posted April 23, 2014 Report Share Posted April 23, 2014 UPD: I'm really sorry, it was a cache. Easy mistake mate, I've done that before myself PauloV 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 24, 2014 Author Report Share Posted April 24, 2014 I'm just now install Support Manager Pro and disable default Support Manager, but I see it at main menu. There is two Support Managers: old and a new one. When I click on old I receive en error: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'blesta.support_staff_departments' doesn't exist on line 124 in /var/www/bla-bla-bla/lib/model.php Printing Stack Trace: #0 /var/www/bla-bla-bla/lib/model.php(124): PDOStatement->execute(Array) #1 /var/www/bla-bla-bla/components/record/record.php(675): Model->query('SELECT `support...', Array) #2 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(729): Record->fetchAll() #3 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(332): SupportManagerTickets->getStaffDepartments('1') #4 /var/www/bla-bla-bla/plugins/support_manager/controllers/admin_tickets.php(62): SupportManagerTickets->getStatusCount('open', '1') #5 /var/www/bla-bla-bla/lib/dispatcher.php(121): AdminTickets->index() #6 /var/www/bla-bla-bla/index.php(21): Dispatcher::dispatch('/admin/plugin/s...') #7 {main} How can I fix it and remove this menu section? UPD: I'm really sorry, it was a cache. Lol, no problem, its normal Now its time to start to make integration to 3.2 Next week we eill trie to release the new version for 3.2 yngens 1 Quote Link to comment Share on other sites More sharing options...
yngens Posted April 29, 2014 Report Share Posted April 29, 2014 Lol, no problem, its normal Now its time to start to make integration to 3.2 Next week we eill trie to release the new version for 3.2 Looking forward to have this on 3.2. It is not clear, should we uninstall the original Support Manager plugin if want to use Pro? Quote Link to comment Share on other sites More sharing options...
PauloV Posted April 29, 2014 Author Report Share Posted April 29, 2014 Looking forward to have this on 3.2. It is not clear, should we uninstall the original Support Manager plugin if want to use Pro? We are hopping to release on Friday the Support Manager Pro for 3.2 with some new feutures You can have both installed Support Manager and Support Manager Pro (it will cause confusing to some clients that also will see 2 options for Support Manager, but will work without problems) Quote Link to comment Share on other sites More sharing options...
Exhz Hosting Posted May 3, 2014 Report Share Posted May 3, 2014 How far is the release? Quote Link to comment Share on other sites More sharing options...
PauloV Posted May 3, 2014 Author Report Share Posted May 3, 2014 How far is the release? Hope to release on Monday or Tuesday We are adding new feutures and also merging all new way for multi select from 3.2 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted May 5, 2014 Report Share Posted May 5, 2014 Just a curios question ? why not to add this Fantastic/Incredible feature to the support manager core , and send it to blesta staff , i believe this will be great to have 1 solid support module than 2 separated support module . (this is just a question) finnally your support module is better than the native support module PauloV 1 Quote Link to comment Share on other sites More sharing options...
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