Pipe with Debian 12

[mortsmel]

Hello,

I have a control panel less install, I'm using blesta's pipe functionality via sendmail as the serving process.

/etc/alias has the appropriate entries:

rh-gen-support: "|/usr/bin/php /var/www/html/rippinhost.com/my/plugins/support_manager/pipe.php"
rh-info: "|/usr/bin/php /var/www/html/rippinhost.com/my/plugins/support_manager/pipe.php"
rh-billing: "|/usr/bin/php /var/www/html/rippinhost.com/my/plugins/support_manager/pipe.php"

With no other alterations, other than associated settings in departments area, the result is the following:

 

Sep 30 16:44:55 workload-websites sm-mta[199436]: 48UKisfd199436: from=<andrew@lemstrom.org>, size=2722, class=0, nrcpts=1, msgid=<CAKQBV3yNnzbP2c5AGaoBWgh+QKq5GbAM_wSQoAV+LfL0KJsM=w@mail.gmail.com>, proto=ESMTP, daemon=MTA-v4, relay=mail-pj1-f54.google.com [209.85.216.54]
Sep 30 16:44:55 workload-websites sendmail[199442]: 48UKit5U199442: Authentication-Warning: workload-websites.andrewlemstromllc.com: mail set sender to support@my.rippinhost.com using -f
Sep 30 16:44:55 workload-websites sendmail[199442]: 48UKit5U199442: from=support@my.rippinhost.com, size=1355, class=0, nrcpts=1, msgid=<e6cd392c8c4f4248028d1a828f9fdeff@my.rippinhost.com>, relay=mail@localhost
Sep 30 16:44:55 workload-websites sm-mta[199443]: 48UKit9Z199443: from=<support@my.rippinhost.com>, size=1655, class=0, nrcpts=1, msgid=<e6cd392c8c4f4248028d1a828f9fdeff@my.rippinhost.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Sep 30 16:44:55 workload-websites sendmail[199442]: 48UKit5U199442: to=andrew@lemstrom.org, ctladdr=support@my.rippinhost.com (8/8), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31355, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (48UKit9Z199443 Message accepted for delivery)
Sep 30 16:44:55 workload-websites sm-mta[199438]: 48UKisfd199436: to="|/usr/bin/php /var/www/html/rippinhost.com/my/plugins/support_manager/pipe.php", ctladdr=<rh-info@rippinhost.com> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=32979, dsn=2.0.0, stat=Sent
Sep 30 16:44:55 workload-websites sm-mta[199447]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1.3, verify=FAIL, cipher=TLS_AES_256_GCM_SHA384, bits=256/256
Sep 30 16:44:56 workload-websites sm-mta[199447]: 48UKit9Z199443: to=<andrew@lemstrom.org>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=31655, relay=aspmx.l.google.com. [IPv6:2607:f8b0:4004:c06:0:0:0:1a], dsn=2.0.0, stat=Sent (OK  1727729096 d75a77b69052e-45c9f28e947si93540011cf.85 - gsmtp)

As you can see, rh-info@rippinhost.com is the associated email, and it is defaulting to support@my.rippinhost.com.

Sorry if my post is gibberish, but nothing is making sense...  

It worked one time, but w/ Google I receive the following, even went the extent of changing the email alias to just support@my.rippinhost.com and support@rippinhost.com.

Our system received your email, but was unable to process it for one of the following reasons..

1. The email address you sent the message from does not belong to any of our clients and this department only allows existing clients to open tickets.

2. You replied to a ticket notice, and we are unable to determine what ticket number you are responding to.

3. The department you emailed no longer exists.

Nothing is making sense.

It is set to allow messages to come from any/to create.

[Paul]

If the issue is that email sent from the support system is coming from support@my.rippinhost.com then there are 2 places in Blesta to check for this.

1. Under Settings > Company > Emails, edit all the templates for the "Support Manager". On ticket receipt, the template used to auto reply is "Ticket Received". Edit and check the From Address.
2. Now, there is an option to OVERRIDE the from address on the templates on the department. Support > Departments: Edit. Make sure the department email is correct, and the option "Override the from address set in email templates with the email address set for this department" is checked.