New "include Any Attachments" Email Template Tickbox - What Does It Do?

[Alk]

Please could someone explain to me what the new "Include any attachments" tickbox does in email templates?

Because I have tested with both it ticked and unticked and it doesn't seem to do anything. Incidentally, I have already included the new email attachment tags as per CORE-1274.

Thank you.

[Tyson]

Most of the email templates don't include attachments, so you're correct that the "Include any attachments" checkbox would have no noticable effect for those email templates. However, the setting is available if any templates are added attachments in the future, or if plugins send any themselves.

 

The task, CORE-1274, adds tags that can be used in the Ticket Updated email template to provide a way for you to determine whether the ticket, or the current ticket reply, has any attachments. "Attachments" refers to attachments to the ticket, not to the email. The support email does not include attachments because they may contain sensitive information.

[Joseph H]

I think that works with the email delivery email template, removing the tick would result in email being sent without any invoice attached.

 

But http://dev.blesta.com/browse/CORE-1274 talks about tickets, any attachment provided via support ticket will be attached in the email related to that ticket.

[Alk]

Thanks for your reply.

 

I think that works with the email delivery email template, removing the tick would result in email being sent without any invoice attached.

 

But http://dev.blesta.com/browse/CORE-1274 talks about tickets, any attachment provided via support ticket will be attached in the email related to that ticket.

 

Perhaps that is where there is confusion, because the tickbox now appears for all email templates. As I said, testing has proved that it doesn't do anything for support tickets.

 

Still not sure what the tickbox is about...

[Alk]

Thank you so much for clearing this up Tyson - appreciate it!  

[Darin]

What I would like to see added beside or below that attachments checkbox is a listing of attachments, if any, that would be included if the box was ticked.

[Tyson]

Attachments are generated and included on the fly, and they might vary based on other settings and filtering options, so the email template really doesn't know what actual attachments will be included with it until the email is sent. We could probably give a vague general description that "This email template may include invoice attachment PDFs", but anything beyond that would be speculation. And since plugins can set email templates and send attachments if they'd like, they may choose not to include any description about the possible attachments. By then, a description about possible email template attachments becomes uninformative, as you still wouldn't really know whether the template sends attachments are what they are.