nolyoly Posted July 2, 2013 Report Share Posted July 2, 2013 When accessing Payment Accounts and clicking Add Payment Account, it is sending a redirect loop error/too many redirects error. This is all occuring while logged in as a client. Link to comment Share on other sites More sharing options...
Cody Posted July 2, 2013 Report Share Posted July 2, 2013 Please see this thread on how to report a bug. Link to comment Share on other sites More sharing options...
cloudrck Posted July 4, 2013 Report Share Posted July 4, 2013 Check your webserver and/or PHP logs. Link to comment Share on other sites More sharing options...
iAlex Posted July 9, 2013 Report Share Posted July 9, 2013 I also get this when going to Add a new payment from the client area '/client/accounts/add/cc/' http://tbx.me/r1q.png Link to comment Share on other sites More sharing options...
cloudrck Posted July 9, 2013 Report Share Posted July 9, 2013 I don't have this issue on Nginx. Again, it would helped if someone posted their logs. Link to comment Share on other sites More sharing options...
iAlex Posted July 9, 2013 Report Share Posted July 9, 2013 I can't seem to find anything in my logs about it. Will have another try. Link to comment Share on other sites More sharing options...
Scott Horsley Posted July 9, 2013 Report Share Posted July 9, 2013 Are either of you using a sub-directory for your Blesta instance by any chance? Link to comment Share on other sites More sharing options...
iAlex Posted July 9, 2013 Report Share Posted July 9, 2013 Are either of you using a sub-directory for your Blesta instance by any chance? Yes, I'm using /clients/ Link to comment Share on other sites More sharing options...
Paul Posted July 9, 2013 Report Share Posted July 9, 2013 Yes, I'm using /clients/ Anyone else experiencing this? Do you also have Blesta installed in a sub-directory? Link to comment Share on other sites More sharing options...
Bloory Posted July 10, 2013 Report Share Posted July 10, 2013 I see it on the admin side, using the billing sub-domain in cPanel - but strangely only in Chrome. In Firefox I am blazing away. Link to comment Share on other sites More sharing options...
nolyoly Posted July 19, 2013 Author Report Share Posted July 19, 2013 I see it on the admin side, using the billing sub-domain in cPanel - but strangely only in Chrome. In Firefox I am blazing away. I see it in both. Also I have my Blesta installed in a subdomain. https://portal.blastnode.com/ This is an issue that really needs to be fixed. I think it has to do with the .htaccess file. Can one of the developers help us out with this one? I'm using beta 5 and still having this error when customers click payment accounts and try to add a payment account. The exact link the redirect loop is occuring at is here: https://portal.blastnode.com/index.php/client/accounts/add/ Also I have a VPS with 1GB RAM 2GB burst RAM and it's running CentOS 6 with PHP 5.3 and MySQL 5.1 (upgrading to 5.5 now though). Google Chrome Output: This webpage has a redirect loop The webpage at https://portal.blastnode.com/index.php/client/accounts/add/cc/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Here are some suggestions: Reload this webpage later. Learn more about this problem. Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects. Link to comment Share on other sites More sharing options...
Cody Posted July 19, 2013 Report Share Posted July 19, 2013 If this is the link you're using: https://portal.blastnode.com/index.php/client/accounts/add/ Then it's not .htaccess, since .htaccess must be disabled. There shouldn't be any /index.php/ in that URI when using .htaccess. Link to comment Share on other sites More sharing options...
Tyson Posted August 12, 2013 Report Share Posted August 12, 2013 I see it in both. Also I have my Blesta installed in a subdomain. https://portal.blastnode.com/ This is an issue that really needs to be fixed. I think it has to do with the .htaccess file. Can one of the developers help us out with this one? I'm using beta 5 and still having this error when customers click payment accounts and try to add a payment account. The exact link the redirect loop is occuring at is here: https://portal.blastnode.com/index.php/client/accounts/add/ Were you able to resolve this issue? Link to comment Share on other sites More sharing options...
Cody Posted August 28, 2013 Report Share Posted August 28, 2013 Ok, so turns out this is only reproducible if you disable one of the two Accepted Payment Types in [settings] > [Company] > [billing/Payment] > [Accepted Payment Types]. CORE-719 fixed for 3.0.2. To patch yourself update client_accounts.php (line 192): elseif (count($valid_account_types) == 1) to elseif ($step == 1 && count($valid_account_types) == 1) Michael 1 Link to comment Share on other sites More sharing options...
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