Michael Posted September 29, 2015 Report Share Posted September 29, 2015 It would be nice if we and customers could have a email when a cancellation has been made. MineHarvest66, Paul, Blesta Addons and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted September 29, 2015 Report Share Posted September 29, 2015 1+ for me, a simple email notice for both , but i prefer something like the fallowing : for staff a simple email with cancellation notice . for clients , first notice of cancellation after X Days . and email for cancellation notice . (why , if the service has a cancellation fee , the clients should be alerted about a cancellation in the road that will generate a invoice with XX amount ) Quote Link to comment Share on other sites More sharing options...
srn Posted October 31, 2015 Report Share Posted October 31, 2015 I would also like this feature, because sometimes customers want to provide feedback on why they are canceling. Quote Link to comment Share on other sites More sharing options...
Michael Posted October 31, 2015 Author Report Share Posted October 31, 2015 I would also like this feature, because sometimes customers want to provide feedback on why they are canceling. That's CORE-590 for a reason why they are cancelling. Quote Link to comment Share on other sites More sharing options...
Serendesk Posted November 17, 2015 Report Share Posted November 17, 2015 +1 Quote Link to comment Share on other sites More sharing options...
serge Posted November 25, 2015 Report Share Posted November 25, 2015 +1 Quote Link to comment Share on other sites More sharing options...
Paul Posted November 25, 2015 Report Share Posted November 25, 2015 Please see CORE-1912 Suggestions on sample email template content are welcome. Also, thoughts on the 2 notice proposal (email to clients on scheduled cancellation, and actual cancellation). Perhaps these notices should be able to be enabled/disabled independently. I suggest we have them both, or at least final cancellation notices disabled by default. Michael 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted November 25, 2015 Author Report Share Posted November 25, 2015 Please see CORE-1912 Suggestions on sample email template content are welcome. Also, thoughts on the 2 notice proposal (email to clients on scheduled cancellation, and actual cancellation). Perhaps these notices should be able to be enabled/disabled independently. I suggest we have them both, or at least final cancellation notices disabled by default. I love the idea of both mate. Scheduled Cancellation: Hi {contact.first_name}! This is a confirmation that your {product_name} service is scheduled for cancellation on {date_cancelled}. If you made this by mistake please login to your account. Login at.. http://{client_url}login/ Click on "manage" on the service row, click on "Cancel Options" and then check "Do not cancel". Thank you for using {company.name}! activa, Blesta Addons and MineHarvest66 3 Quote Link to comment Share on other sites More sharing options...
srn Posted February 26, 2016 Report Share Posted February 26, 2016 A simple notice for the actual cancellation would be sufficient. Anything is better than nothing. Maybe Hi {contact.first_name},Your service {package.name} - {service.name} has been canceled. Blesta Addons, MineHarvest66 and Michael 3 Quote Link to comment Share on other sites More sharing options...
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