It would be nice if we and customers could have a email when a cancellation has been made.
I love the idea of both mate.
Scheduled Cancellation:
Hi {contact.first_name}!
This is a confirmation that your {product_name} service is scheduled for cancellation on {date_cancelled}. If you made this by mistake please login to your account.
Login at.. http://{client_url}login/
Click on "manage" on the service row, click on "Cancel Options" and then check "Do not cancel".
Thank you for using {company.name}!