I love the idea of both mate.   Scheduled Cancellation: Hi {contact.first_name}! This is a confirmation that your {product_name} service is scheduled for cancellation on {date_cancelled}. If you made this by mistake please login to your account. Login at.. http://{client_url}login/ Click on "manage" on the service row, click on "Cancel Options" and then check "Do not cancel". Thank you for using {company.name}!