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Email Handling Not Works (Support Departments)


smicroz

Question

Hi,

 

There some way to check if email handling is setup correctly in support departments?

 

I setup Imap email handling, but for some reason mails not are transferred to tickets.

 

I checked that mailparse is installed.

# php -i | grep mailparse
mailparse
mailparse support => enabled
mailparse.def_charset => us-ascii => us-ascii

Any suggestion?

 

Thanks

 

Rgds,

Eduardo

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