GazCBG Posted February 11, 2016 Report Share Posted February 11, 2016 (edited) Hi, I am thinking of get a montly license of Blesta and have some quesitons. 1. If I get the license through a reseller, who do I get support from? 2. Does it support Maxmind fraud check? 3. Is email piping supported for support tickets via email? Regards, GazCBG (Garry) Edited February 11, 2016 by GazCBG Quote Link to comment Share on other sites More sharing options...
1 Michael Posted February 11, 2016 Report Share Posted February 11, 2016 1. If I get the license through a reseller, who do I get support from? From them or here. https://docs.blesta.com/display/support/Getting+Support#GettingSupport-SupportAccess 2. Does it support Maxmind fraud check? Yes it does. 3. Is email piping supported for support tickets via email? Yes it does. BeZazz, GazCBG and Paul 3 Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 11, 2016 Report Share Posted February 11, 2016 Just to add, even though the documentation says we don't allow tickets from reseller customers, you can still open tickets and we will respond to them. We are just limited in what we can do.. for example, we can't re-issue your license or upgrade/downgrade, add support & updates etc.. as the reseller is responsible for that. GazCBG 1 Quote Link to comment Share on other sites More sharing options...
0 GazCBG Posted February 12, 2016 Author Report Share Posted February 12, 2016 Hi, Just one other question, does it support POP3 pickup for support tickets? Forgot to ask. PS. Thanks for the replies. Regards, GazCBG (Garry) Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 12, 2016 Report Share Posted February 12, 2016 Hi, Just one other question, does it support POP3 pickup for support tickets? Forgot to ask. PS. Thanks for the replies. Regards, GazCBG (Garry) I don't believe it does on Piping but you can use POP3 or IMAP if you wish. Piping goes sales@yourdomain.com ---> pipe --> Blesta not sales@yourdomain.com --> Email Mailbox --> Pipe -> Blesta. GazCBG 1 Quote Link to comment Share on other sites More sharing options...
0 jaishree Posted August 6, 2016 Report Share Posted August 6, 2016 Same questions on my mind. Thanks for this post. It helps a lot. Michael 1 Quote Link to comment Share on other sites More sharing options...
Question
GazCBG
Hi,
I am thinking of get a montly license of Blesta and have some quesitons.
1. If I get the license through a reseller, who do I get support from?
2. Does it support Maxmind fraud check?
3. Is email piping supported for support tickets via email?
Regards,
GazCBG (Garry)
Edited by GazCBGLink to comment
Share on other sites
5 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.